Skip to content

Official

Accepted

Unanswered

Advanced Filters

Search Results (7.8K)

Most Recent
Request cancellation and refund Please

Switching to Comcast Business has been a nightmare. I've been with Comcast residential for many years, but in July 2022 we called comcast to inquire about faster internet.  They said we could switch our account to Business for faster internet and better customer service.  Nothing but lies

Question

 • Customer Service

29

0

Tax Exemption

Need to upload tax exempt form for comcast

Question

 • Customer Service

18

1

0

Can callers leave a message marked urgent, and if so, can I set it up to notify me of these, and only these?

I recently switched to comcast business and am feeling my way through things, so please excuse me if I'm just missing it. My previous carrier At&T, had the option to have callers leave voicemails and mark them as urgent.  With that, I was able to set up a notification to an email, which I

Question

 • Business Voice

18

1

0

Outgoing Caller ID Number Configuration

We have Comcast Business Voice phone service for multiple phone lines/numbers. When I log into our Comcast account phone Manager Dashboard and make my way to manage settings for one of our phone lines, there is a section to modify the Caller ID number (not name). From here, I can change the number t

Question

 • Business Voice

26

2

0

No Service, but Customer Service disagree

We various accounts with Comcast Business of which 20 are phone accounts which are fire alarm and elevator lines. Of these 20 lines only 4 work because they are not through Comcast Business.   I am beyond frustrated, as no one will take the time to come to my site and determine why we

Question

 • Business Voice

42

1

0

Call waiting

Currently working remote on an Apple IPhone XS with the most up to date IOS and I have call confirmation enabled. My problem is when a customer calls in, I’ll take their call but then my phone makes a sound like call waiting and suddenly the current call just drops completely… but the incoming will

Question

 • Business VoiceEdge ®

21

1

0

Losing Visibility to 5 GHz Internet

We have Comcast Business internet with an Asus router and Netgear modem. We’ve had a problem for the last year where our 2.4 GHz internet remains working and accessible at all times, but the 5 GHz disappears. When we reboot the router, it comes back (visible again) and all of our devices can connect

Question

 • Customer Service

23

1

0

Extension stills shows old Call ID name when dialed

I'm an admin for my company's Business VoiceEdge service. Recently, an employee left and we reassigned their number to another employee. I changed the name, the Call ID name, everything. If we dial the direct line number, it shows the new employee's name. But when we dial the extension, it still pop

Question

 • Business VoiceEdge ®

27

1

0

VoiceEdge Portal Redundant Erroring

Here I am again... having to log in to the Comcast Business portal. First, I have to wait 3 minutes for the dashboard to load. Then, when I click on "users", I have a 50/50 chance that the page will load. If it does, when I go to find a specific user, the page fails to load or crashes.

Question

 • Business VoiceEdge ®

33

1

Prepaid Visa Gift Card

I've been promised a $600 prepaid visa gift card 30 days after installation and within 6-8 weeks after that. My installation was March 1st, 2022. It is now September 18th, 2022. Will I ever receive this promised gift card? My status still says "Authorized"

Question

 • Customer Service

53

2

0

Connection Issue for our VoiceEdge phone

Our office is using Business VoiceEdge phone for at least 2 years now. Recently, some of my colleagues told me that there is a reception issue on our side during the phone call. When we make incoming or outgoing calls, the other person can hear us clearly, but we hear their voice intermittently.

Question

 • Business VoiceEdge ®

59

1

0

Need a Reverse DNS entry made

Hello I need help with setting up revers DNS entry please.

Question

 • Domain Names/Static IP

28

1

0

High Latency - sluggish internet

Recently moved into a new house where I got comcast business service installed. From the first day I have been having slow/dead slow internet issues. Generally speaking the latency is very high for any service I want to browse. I have ping logs for google, amazon, azure and various other services

Question

 • Connectivity

56

1

0

be anywhere add new phone

Could I add a international phone number to work with Be Anywhere?

Question

 • Business Voice

38

1

0

Suddenly call log and favorites are missing

For my job I need to call people back but when I logged into voiceedge today my call log isn't working. I even called from my personal phone and it showed I was calling and then the log was empty. I also noticed all my favorites are missing - my coworkers' numbers.

Question

 • Business VoiceEdge ®

26

2

0

rogue broadcom_guest_0x SSIDs how to remove??

I have 6 SSID currently being broadcast apparently through my Comcast Wfi equipment. From reviewing commnets over the past 2 years in this forum, this is resolved through a firmware reset of some sort.  Can you provide instruction or support on doing this? 

Question

 • Business WiFi

24

2

0

Connection issues / DNS resolution

Hi Comcast Business Support, I have been having a problem for several days with my connection. Usually I try to open a web page and it tells me that it is not available. I have to refresh the URL several times to open the web page. There is some problem in the connection when opening a website with

Question

 • Connectivity

53

2

0

Please help me!

The issue with business internet is endless. Here are just a few ticket numbers: [Edited: “Personal Information”] ACCOUNT NUMBER [Edited: “Personal Information”], customer since 2018 Any device that is not hard-lined to my modem consistently does not work. Comcast has replace

Question

 • Business WiFi

59

2

0

Account Closed, Still Being Charged

Our business account had to be closed due to loss of lease due to sale of the building. Our account is still being charged and your representatives on the phone say, "sorry, that's the way it is"...please advise why Comcast is trying to force us to pay a bill on an account that is closed, the router

Question

 • Customer Service

38

2

0

Connectivity drops

I have had on and off issues with my business internet connectivity for several months. Technicians have come out on 3 occasions and the last resulted in the discovery of a break in the outside line that had allowed water inside of the cable all the way into the house entrance. The tech replaced the

Question

 • Connectivity

29

1

0