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RDNS for Static IP Block

Hello! I need to have PTR records updated with our domain name so we can send out email more reliably from our on-prem smarthost. Could someone assist with this? I tried reaching out to phone support a couple times today, but they had zero clue what I was talking about. Thanks!

Question

 • Domain Names/Static IP

26

1

0

Can't assign new user to existing extension with no user attached to it

I moved my phone to new employee's office and made a new user account for him but when I go to assign the extension of the phone to him it doesn't seem to take, it will show a spinning circle like it's doing something and just get stuck.

Question

 • Business VoiceEdge ®

52

2

convert business to residential

I am trying to convert my business/commercial account to a residential account. I keep bouncing back and forth between residential and business.  Can someone please help?

Question

 • Business WiFi

43

1

0

tracert fail 96.216.134.214

Hi, we have remote employees out of the country that can no longer VPN to our network. The tracert fails at 96.216.134.214 which is a comcast IP. How do we get this resolved?

Question

 • Billing & Customer Service

24

1

0

Installation

Can I purchase my own modem and do a self installation immediately for my service?

Question

 • Equipment (Modems,Gateways)

31

1

0

Accepted Solution

Comcast Business Contract Renewal - Customer-Owned Equipment

In 2020 I contracted with Comcast for a package called Business Internet 500, and I have been able to use my own modem (a Netgear CM1000) for Internet service (no other services). As the contract was nearing expiration, I called and spoke with a sales representative. He told me that Comcast Business

Question

 • Equipment (Modems,Gateways)

96

4

0

Cradlepoint connection pro does it have wireless?

Good morning, New Comcast Business customer here. I'm in IT so I understand some stuff, but certainly not trying to cheat the system. My question is; the Cradlepoint CP2 Cellular switch has a wireless light, but it's not lit up. My setup: Comcast Business Gateway>>Cradlepoint WAN goi

Question

 • Equipment (Modems,Gateways)

59

2

0

email flagged as spam

We are having tons of email flagged as spam in both directions with our Comcast Microsoft 365 email. It is causing huge issues.  We have gone through every setting we can think of.  When I email the Comcast support address provided, it gets bounced back and is not delivered.  I have

Question

 • Billing & Customer Service

25

1

0

Disable xfinitywifi and XFINITY wifi networks

I am unable to disable the "xfinitywifi" and "XFINITY" networks on my router/modem. Things I have tried: Through router administration: I've tried disabling the private 2.4 GHZ and 5 GHZ networks as I don't need them. Even after doing so, the 5G light continues blinking on the modem itself (2.4G

Question

 • Equipment (Modems,Gateways)

50

1

0

Unable to display this information An error occured. Please refresh this page or try again later.

Setting aside the misspelling of occurred all over the business portal, every time I try to pay my bill through the business portal, I get the same error message: This has been appearing all over the portal since January when I got my internet installed. I've tried on different devices a

Question

 • Connectivity

37

2

0

Why are service disruptions so frequent?

Every few weeks our internet goes down. We run a retail business and cannot make sales. We contact the service center and they keep telling us we need to upgrade our service or change our contract or need to have a service appointment. Sometimes they deny it is down. Sometimes they send a person w

Question

 • Billing & Customer Service

51

2

0

contract end date

Hi there. I'm trying to figure out my contract end date. Can somebody please supply a link? I can't seem to find the information anywhere. Thanks

Question

 • Billing & Customer Service

68

1

0

Reset cusadmin password

I did a remote restart of my modem and afterward the csuadmin login no longer works. How do I reset the password?

Question

 • Equipment (Modems,Gateways)

60

2

0

Radom connection drops past year

Only posting here to document the experience... In the past year Ive had 5 tech visits to fix random internet drops. Keep in mind I have security system amd cameras connected here. Equipment has all been replaced at least once in the past year...lines to the pole are fine....lines in the location

Question

 • Connectivity

19

0

0

Cut Wires

One of our workers dug a hole in the yard that broke the yellow electrical cord providing internet and wifi to our building. We will need someone to come out and replace this. Please call.

Question

 • Connectivity

38

1

0

SPAM calls on overhead paging

Several times per week our company receives spam calls of some kind that are dialing directly into our overhead paging system. This, of course, is quite disruptive.  Is there any way to put a filter on that line so that it can only receive calls from our internal numbers?

Question

 • Business VoiceEdge ®

54

3

0

Bridge Mode Setup

Hello. I'm a Comcast Business class customer and I need my modem put into true bridge mode. I tried to follow the steps on one of the support pages.  I have set it to Bridge Mode, Advanced. What is the difference between Bridge Mode Advance and Basic?  I basically need the modem

Question

 • Equipment (Modems,Gateways)

59

2

0

Add another user to profile for handling bills and service

Hello, I would like to add another user to my account so that they can be the contact for bill handling and service calls. However, when I try to add them via their email address, it says that email is already in use. It is not currently tied to my account as far as I know. How can I add this 2n

Question

 • Business WiFi

26

3

0

Change Primary Account Manager

We need to do this in preparation for an upcoming business transition. Would a Comcast employee please reply to this so I can reach out privately.

Question

 • Billing & Customer Service

41

2

0

Tell if a remote employee has DND turned on

For a call that comes into our receptionist we would like transfer the call to an employee that is available to take a call immediately.   Is there a way if an employee that is working remotely has their DND enabled?   Can you enable the busy lamp (or something similar) for an emplo

Question

 • Business VoiceEdge ®

67

5

0