I have had 2 outages in 2 weeks. What the heck?  I had to send employees home and pay them.  Will comcasrt reimburse me?

Our internet has been down all day. There have been at least 6 different Xfinity trucks parked just outside.  The workers are friendly and doing the best the can, but our day is lost. Comcast could not have picked a worse day to do work.  I don't think Comcast appreciates the impact th

I need to chat with support but the chat option is greyed out despite saying "Get billing help, troubleshoot your connection, and more - day or night." Why isn't chat available?

I'm in a 60'x120' metal building and my modem is located in the back corner utility area. I am having problems with a stable wifi connection for my security cameras. While the signal does reach the cameras, they are forever going offline or buffering.  I tried the google mesh network and it di

I cancelled the service in June Acct# [Edited: "Personal Information"], and just received a paper bill of new charge. I requested the disconnect request and Comcast insisted one month notice period, so I already paid the last month.   Why is my account still active as it should not be?!! 

I manage a large number of websites / online merch stores. Within the last 4 months my own company (www.definery.com) has been blocked on every Comcast Business network after I started updating it for a Fall rebrand. I have spent over 50 hours on the phone with your support teams and it is still not

Is anyone here using the internet service just keep getting dropped constantly? This all happened about 1 week ago, and the problem keeps happening, where its fine, then boom, random internet drop, then comes back on, drops, repeat. Anyone else having this problem? I received a text message that it

I have been facing a frustrating experience with Comcast regarding my account charges and their poor customer service. Despite canceling my services back in May and returning the equipment, Comcast continues to charge me. Additionally, I have encountered multiple service outages and have made severa

I've seen a number of posts about this same issue but the online portal isn't allowing me to change the caller ID for one of our phones. I get the same vague "something went wrong" error that asks me to try again in 24 hours but this has been happening for about a week now. Somehow when I was trying

We need SecurityEdge to stop so that our business can manage our own internet use; and SecurityEdge is interfering. It should be able to be removed. We get weekly email showing that it is scanning and blocking and we never enabled it; and can't seem to disable settings by default. I've reached out

On June 17th, there was an outage that lasted over 4 hours. I tried to call the number, only to get the automate, no service. Please get rid of it, it doesn't help. If I am calling you, I have already restarted the router several times, plus with the outage, it couldn't reach it so it keep hanging u

Is there a way to request a specific rental modem? I would prefer to have the Model: CGA4332COM instead of what I have now.

I'd like to suggest that Comcast Business account holders be notified at least 24 hours in advance of impending infrastructure/system updates that may cause service outages. These unscheduled outages may be a minor irritant for residential customers, but far more impactful to business clients. We

Dear, Please help on my 5 comcast Static ips are connected: Internet --> Comcast Modem/router --> additional Opnsense Router --> Web Server. 1.Comcast router has its own certifcate: Common Name (CN) myrouter.io,  Organization (O) Comcast Corporation  2.Opnsense has also Letsen

Want to transfer my number to a new carrier. Where can I find the PIN?

Chronic recent issues with mobility settings for our 2 voice lines and voicemail. 1 main phone line with voicemail (mobility) and 2nd line is fax without voicemail (mobility). Due to changes in office locations seeing patients we do forward our phone and fax frequently.  When setting this u

We have comcast business internet gigabit extra and phone services... we have been without service now for 3 days. Comcast is holding our business hostage with no way to receive calls, do business, etc... tech support tells us our modem is down and needs to be replaced.  But a service call is

I have multiple locations with the same service at each yet the billing amount is different Not sure how that is possible

Hi Comcast Business Support, We have had Comcast Business internet for a while now and have been generally happy with it up until very recently. A few weeks ago Comcast/Xfinity began working on the lines on the street and we’ve been having internet issues (dropping in and out multiple times per day)

We have an external static IP that we use for server access etc - but for the past 6 months or so it periodically changes from what is listed on our account 50.xxx.xx.xxx to 24.xxx.xx.xxx - and then after some number of days, changes back again to 50.xxx.xx.xxx What would cause that?