Rights to an internal extension

We have an issue with one of our lines still showing an old employee's name. We had a technician call because Comcast was unable to see the issue. The technician said they were unable to change the extension name because MCI now holds the rights to this extension. We were told we have to contact that company to have the name changed. I don't understand how this happened or exactly what this means.

Responses

Comcast_Angie

Official Employee

•

26 Messages

4 months ago

user_693ec4, Thanks so much for reaching out to Xfinity Business Support. I would like to take a closer look at your account to see if there is something we can do to help.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

Let me know if you have any questions.

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