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New Member

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3 Messages

Tuesday, May 21st, 2024 8:35 PM

Remove Domain from SecurityEdge Blocklist

One of our domains used for sending out critical alarms for customer's automation systems is blocked by Comcast SecurityEdge. We need this removed as soon as possible as customers with Comcast internet are unable to reach our email server. We are not listed on any blacklists as well.

It is unacceptable for us to ask 300+ customers to call Comcast to have SecurityEdge disabled.

I have already submitted a request at https://spa.xfinity.com/report but this mostly applies to business customers.

Official Employee

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33 Messages

1 month ago

 

ib-mlatin Thanks for reaching out! We would be more than happy to see if we can help by having your domain unblocked. Please send us a direct message. 
 
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Comcast Business" in the "To:" line 
• Type your message in the text area near the bottom of the window
• Press Enter to send it