voicemail sending to 2 email addresses - how to stop the 2nd email from happening

I have an extension that was moved from one employee that does not need a phone to a new employee. But when the extension gets a voicemail via email - both employees get the email. I have completed deleted the old employee from the comcast system, but she is still getting the emails.

Responses

Comcast_Adrienne

Official Employee

•

37 Messages

7 months ago

Good Morning, @user_f6181b! Thank you so much for reaching out to us here on the Xfinity Forums. We can certainly dive into the details further, and investigate the cause of the emails going to both. Can you please send us a DM to get started?

Will you please send our team a direct message with your full name and full address?
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