Comcast Business Support Community

Thanks, @user_f93935. Were you needing a reverse DNS done for your website or is there some other problem with trying to edit your website? I want to make sure we are fully understanding what needs to be done, so we can best assist you.

Comcast_Ray

commented

3 years ago

to the conversation:

0

U

Edit Website

How do I get to my web site to edit it.

Question

Hello @user_f18b65, and thank you for reaching out with your issue getting the ring sound on the computer using the VoiceEdge desktop app. I would be happy to assist you with looking into getting this fixed. I would be happy to help troubleshoot the

Comcast_Eric

commented

3 years ago

to the conversation:

0

U

VoiceEdge 1.47.0 Desktop App on Mac Not Ringing/Making Sound

I'm running the VoiceEdge Desktop app on Mac (Big Sur v 11.4) and about a week ago, my app stopped ringing. It won't ring through the computer speakers or headphones. There weren't any changes to the settings or updates to the computer. I only see when a call is coming through if I happen to look ov

Question

Can you try logging out, clearing cache and cookies, then log back in for me. That should help clear up the issue with the searching option for the to field.

Comcast_Eric

replied

3 years ago

to the conversation:

0

U

VoiceEdge 1.47.0 Desktop App on Mac Not Ringing/Making Sound

I'm running the VoiceEdge Desktop app on Mac (Big Sur v 11.4) and about a week ago, my app stopped ringing. It won't ring through the computer speakers or headphones. There weren't any changes to the settings or updates to the computer. I only see when a call is coming through if I happen to look ov

Question

Hello, @user_e58803! Thanks for posting on our Business Forums. We'd be happy to help with your email concerns. Could you please send our team a direct/private message with your full name and full address? Our team can take a further look at this iss

Comcast_Dilary

commented

3 years ago

to the conversation:

0

U

Migrating My Business Email Account Over To my Residential Account To Keep The Email

Hi...CAN SOMEONE PLEASE HELP ME!! I tried to get this done the other night with the business team who told me to go to the residiential team. Tonight, the residential team told me to go talk to the business team again!! Grrrr. Long story short: I have a business account email that which I need migra

Question

Hello, @user_301ce0, and thank you for connecting with us today. We are sorry to hear about the trouble with your services, but happy to take a closer look. Can you tell me what kind of troubleshooting you have already done on your end?

Comcast_Linda

commented

3 years ago

to the conversation:

0

5

U

intermittent outages <5 minutes

Hello, I have Comcast Business connection in Nor Cal. I have a compatible Arris modem. I have been experiencing intermittent outages that last for less than five minutes. When I called support, they haven't been helpful. They keep saying it’s your modem, however, they’re not able to provide any log

Question

Thank you for making the post, I have responded to you via the private message

Comcast_Orlando

commented

3 years ago

to the conversation:

0

S

Internet connectivity keeps dropping

For the past few weeks, our Comcast Business internet connections keeps dropping out. It drops out throughout the day. We are monitoring and get emails when it drops and has probably already dropped 20 times today. 2 different Comcast technicians have come on-site and said they see issues but then i

Question

Good afternoon, @aburt! We are happy to help with the connection issues. We want your service to work great all of the time. This is great detail that you provided in your post. Nothing is sticking out so far as the root cause. We do not throttle, so

Comcast_Ray

commented

3 years ago

to the conversation:

0

Is comcast throttling download speed from certain IP#s?

Has anyone seen comcast biz internet greatly slowing down transfer speeds between your site and specific other sites? (Likely by IP#) I have comcast biz internet at my main location, and have servers at two remote locations (one using AT&T, one using Centurylink). I transfer backups and other files

Question

We would like to take a look at your account and see what we can do to resolved this for you. Have you had a tech go out and look at your connection?

Comcast_Roberto

commented

3 years ago

to the conversation:

0

4

W

Connection dropouts and appropriate router settings

All, I'm hoping you can give me some pointers on maintaining a reliable internet connection. I've been getting tons of connection dropouts, and I'm not sure what my problem is. I had a service technician replace our modem a couple of days ago, but I'm still getting tons of dropouts. Unfortunately, t

Question

@nschwerzler That may be it if you are not set up to use a Dynamic IP. If you do mack any changes to the MAC address or the IP settings I do recommend resetting the modem as well so our services will recognize the changes from our end!

Comcast_AmandaB

replied

3 years ago

to the conversation:

0

Connection Pro setup help

I tried following the guide for connection pro 2. https://business.comcast.com/support/article/internet/connection-pro-overview When I disconnected my cable wire, my network did not fail over. I just want to confirm... I connect the WAN port on the cell box to any of the comcast router ports. Then m

Question

It looks like you have attempted to post some personal information in our public forum. We have suppressed that information to keep your personal data private. Please review our Forum Guidelines below for additional information as to the type of info

Comcast Business

replied

3 years ago

to the conversation:

0

U

CREDIT DUE ON ACCOUNT FOR OVER A YEAR NOW

I have called in every other month for over a year now... I get a new CR number every time... they don't seem to be able to find the CR number I give them. I get the story someone will respond in 7 to 10 days.... that never happens. I have an email from a Comcast agent "Susan [Edited: "Personal Info

Question

@user_0336f7 That is interesting. I know that a residential account can have a few email addresses attached to it, did you ask them what email address that particular email was sent to and/or if they can send it again so that you can review it?

Comcast_Christy

commented

3 years ago

to the conversation:

0

U

Monthly Price Increase of 60% --- that is SIXTY PERCENT --- how is this even fathomable?????

My bad...I didn't look at my business internet expenses since last fall. August 2022 - I was paying $95.52. September...it was $144.35....and then up and up every month by a couple dollars until this month, Feb. 2023, it is $155.17. Nothing changed, no faster speed...no better modem...no added servi

Question

@user_0336f7 Thank you for reaching out via our Xfinity Business Forums. Our team here can help troubleshoot your service and update on you when a tech will arrive, but we do not have access to your billing. Please reach out to our billing team by ca

Comcast_Christy

commented

3 years ago

to the conversation:

0

U

60% PRICE INCREASE ----- HOW on EARTH is this acceptable.

My bad...I didn't look at my business internet expenses since last fall. August 2022 - I was paying $95.52. September...it was $144.35....and then up and up every month by a couple dollars until this month, Feb. 2023, it is $155.17. Nothing changed, no faster speed...no better modem...no added servi

Question

Hello @DManciniXDS thanks for reaching out to the Comcast Business Forums! I hope that I am following you correctly with the network setup. Based on the device detail for the CBR2 the configuration needs to obtain the IP addresses automatically for w

Comcast_Paula

commented

3 years ago

to the conversation:

0

CBR2 & Link Aggregation

I have a Comcast CBR2 (CGA4332COM) and a TP-Link TL-SG1024DE smart switch. The switch supports link aggregation (LAG). Being that I have 13 static IPs, I would like to use LAG to connect 4 of my modem/gateway ports to the switch in tandem for a combined 4Gbps link, but when I turn LAG on in the swit

Question

Hello there, @user_d0c3f7. We would be able to take a look at your account to ensure that a payment was received. If you could please send me a DM with your first and last name along with the business's full-service address, we can get started.To sen

Comcast_Brad

commented

3 years ago

to the conversation:

0

U

Payment

So the other day Iade a payment to my accr from the wrong number I immediately made another payment from the correct accl T per an agent yesterday Comcast returned my payment to my bank acct the rep I spoke to cancelled one of the payments I'm d confused please help

Question

@user_df4096 It is totally my pleasure to assist. I am doing a bit more digging on my end, so, I am going to check in with you, here, in a couple of days. If you don't mind, please let us know what you find out from CSA.

CC_Travis

replied

4 years ago

to the conversation:

0

U

Apache Log4j Vulnerability

The Cybersecurity and Infrastructure Security Agency (CISA) announced a widespread vulnerability known as Apache Log4j. Log4j is widely used in a variety of consumer and enterprise services, websites, and applications. This vulnerability could allow a remote actor to take control of the impacted sys

Question

@user_df4096 This is a new one to me. I am not seeing anything internally referencing Apache Log4j. Also, I do not see any alerts regarding Apache Log4j at our Customer Security Assurance organization site, here - https://comca.st/3GHh5r6 That is t

CC_Travis

commented

4 years ago

to the conversation:

0

2

U

Apache Log4j Vulnerability

The Cybersecurity and Infrastructure Security Agency (CISA) announced a widespread vulnerability known as Apache Log4j. Log4j is widely used in a variety of consumer and enterprise services, websites, and applications. This vulnerability could allow a remote actor to take control of the impacted sys

Question

@SignsNowRFD Do you have a Comcast Business My Account profile set up? https://comca.st/3vbeC46

CC_Travis

replied

4 years ago

to the conversation:

0

S

SPAM calls on overhead paging

Several times per week our company receives spam calls of some kind that are dialing directly into our overhead paging system. This, of course, is quite disruptive. Is there any way to put a filter on that line so that it can only receive calls from our internal numbers?

Question

@ taratrat Hello! Thank You for taking the time to reach out to Comcast Business Support, here on the Community Forum. Were you able to complete the initial setup of SecurityEdge using the setup wizard to assist you in configuring your settings? Or

CC_Travis

commented

4 years ago

to the conversation:

0

You currently do not have access to view SecurityEdge

When I try to access security edge I get this message: Access Denied You currently do not have access to view SecurityEdge. To access the products available to you, please visit your MY ACCOUNT or contact your Primary Manager to reinstate your access. I am the primary manager. How do I access?

Question

@user_130257 Thank you for trying those steps. What model of Gateway are you using? https://comca.st/3KVfRLC

CC_Travis

replied

4 years ago

to the conversation:

0

U

Reset cusadmin password

I did a remote restart of my modem and afterward the csuadmin login no longer works. How do I reset the password?

Question

OK, perfect, @taratrat I would be happy to take a look at the account for you. Please send us a private message with your full name, business name, full address, and phone number. By clicking the "message" icon in the upper right page of our forum p

CC_Travis

replied

4 years ago

to the conversation:

0

You currently do not have access to view SecurityEdge

When I try to access security edge I get this message: Access Denied You currently do not have access to view SecurityEdge. To access the products available to you, please visit your MY ACCOUNT or contact your Primary Manager to reinstate your access. I am the primary manager. How do I access?

Question