Payment

So the other day Iade a payment to my accr from the wrong number I immediately made another payment from the correct accl

T per an agent yesterday Comcast returned my payment to my bank acct the rep I spoke to cancelled one of the payments I'm d confused please help

Responses

Comcast_Brad

Official Employee

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2 Messages

1 year ago

Hello there, @user_d0c3f7. We would be able to take a look at your account to ensure that a payment was received. If you could please send me a DM with your first and last name along with the business's full-service address, we can get started.

To send a "Direct Message" to Comcast Business:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon in the top right corner
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there
• - As you are typing a drop-down list appears. Select "Comcast Business" from that list
• - An "Comcast Business" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

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