New Member
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5 Messages
intermittent outages <5 minutes
Hello, I have Comcast Business connection in Nor Cal. I have a compatible Arris modem.
I have been experiencing intermittent outages that last for less than five minutes. When I called support, they haven't been helpful. They keep saying it’s your modem, however, they’re not able to provide any log for modem that shows intermittent outage.
They just keep pointing out that it’s my modem that’s that’s causing it but unable to provide the proof.
Comcast_Linda
Official Employee
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36 Messages
3 years ago
Hello, @user_301ce0, and thank you for connecting with us today. We are sorry to hear about the trouble with your services, but happy to take a closer look. Can you tell me what kind of troubleshooting you have already done on your end?
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Comcast_Linda
Official Employee
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36 Messages
3 years ago
@user_301ce0, no worries. I just wanted to know what you had done to avoid repetition if possible. Were you able to check if connections were secure and finger tight at the wall and behind the modem? Sometimes just taking a look at the cabling to make sure there aren't any obvious kinks or wear in case a cable swap is needed to improve the connection. Is your business closed now?
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