New Contributor
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5 Messages
Internet connectivity keeps dropping
For the past few weeks, our Comcast Business internet connections keeps dropping out. It drops out throughout the day. We are monitoring and get emails when it drops and has probably already dropped 20 times today. 2 different Comcast technicians have come on-site and said they see issues but then it doesn't really go anywhere after that. We had a technician yesterday that said he would report it to his supervisor, when I log in to our account and look at support tickets, that ticket is marked closed. I am now on my 3rd ticket for this issue. Why does Comcast keeps closing our tickets when they said they see an issue but are not fixing it? I have all the ticket numbers if that would be helpful.
Comcast_Orlando
Official Employee
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28 Messages
9 months ago
Thank you for making the post, I have responded to you via the private message
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SOMLC19
New Contributor
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5 Messages
9 months ago
We are still experiencing intermittent connectivity issues with our Comcast Business internet service.
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SOMLC19
New Contributor
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5 Messages
9 months ago
We are still experiencing intermittent connectivity issues with our Comcast Business internet service. Unacceptable for a Business Customer.
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SOMLC19
New Contributor
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5 Messages
9 months ago
Comcast came out today and replaced the cable line going to the modem. So far, we haven't seen any disconnects since the line has been replaced.
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user_83d8ec
New Contributor
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1 Message
9 months ago
Same here - Comcast techs, 3 different ones, were here two weeks ago, 2 new modems and upgrade in speed gave us 5 days of internet without dropping. We had one drop last Friday, another few on Monday then over 15 drops yesterday. This is not acceptable. I cannot spend another couple days of going through different support levels. Our last tech said he could see interference in our lines coming into the building and that he called in the bucket trucks. I have not heard if the bucket trucks came or not. I have left two messages and have not received a response. Any suggestions on my next steps??
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