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New Contributor

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4 Messages

Tuesday, March 7th, 2023 4:54 PM

Internet connectivity keeps dropping

​For the past few weeks, our Comcast Business internet connections keeps dropping out. It drops out throughout the day. We are monitoring and get emails when it drops and has probably already dropped 20 times today. 2 different Comcast technicians have come on-site and said they see issues but then it doesn't really go anywhere after that. We had a technician yesterday that said he would report it to his supervisor, when I log in to our account and look at support tickets, that ticket is marked closed. I am now on my 3rd ticket for this issue. Why does Comcast keeps closing our tickets when they said they see an issue but are not fixing it? I have all the ticket numbers if that would be helpful.​

Official Employee

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15 Messages

17 days ago

Thank you for making the post, I have responded to you via the private  message

New Contributor

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4 Messages

16 days ago

We are still experiencing intermittent connectivity issues with our Comcast Business internet service.

New Contributor

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4 Messages

15 days ago

We are still experiencing intermittent connectivity issues with our Comcast Business internet service. Unacceptable for a Business Customer.

Official Employee

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66 Messages

Hi there, I'm so sorry to learn about the ongoing issues. Could you please meet us back in the private chat so we can see how we can get this going in the right direction? 

New Contributor

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4 Messages

10 days ago

Comcast came out today and replaced the cable line going to the modem. So far, we haven't seen any disconnects since the line has been replaced.

Official Employee

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19 Messages

This is great news! Our field teams do great work, and I'm glad Kenya and her crew got it squared away for you. Anything else we can help with today?