‎Comcast_Dilary | Comcast Business Support Community

can't find channel line up

Hello, When I click "View Channel Lineup" in my account, I don't see anything. I've tried using the chat feature and calling to get this information but have not gotten anywhere. How do I find out what channels I have? Sonya

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can't find channel line up

Hello, When I click "View Channel Lineup" in my account, I don't see anything. I've tried using the chat feature and calling to get this information but have not gotten anywhere. How do I find out what channels I have? Sonya

user_3d0e5b Thanks for your comment. The Xfinity TV Remote app was retired on February 11, 2025 and is no longer available for download. Is this the app you're referring to?

Cannot make or receive calls

This is the second time this has happened, I work remotely,the app randomly stops working the calls show up as missed calls and don't even ring,and when I try to call back there's no dial tone and it just goes blank.I've tried everything from restarting the app,my computer and the internet..this is

Thanks for the update! I'm glad is working now.😀 Let us know if anything changes. Have a great rest of your day.

Cannot make or receive calls

This is the second time this has happened, I work remotely,the app randomly stops working the calls show up as missed calls and don't even ring,and when I try to call back there's no dial tone and it just goes blank.I've tried everything from restarting the app,my computer and the internet..this is

No problem! I appreciate your time and help with troubleshooting. Please DM us with your account information, and we can take a further look. Thank you!

Cannot make or receive calls

This is the second time this has happened, I work remotely,the app randomly stops working the calls show up as missed calls and don't even ring,and when I try to call back there's no dial tone and it just goes blank.I've tried everything from restarting the app,my computer and the internet..this is

Oh, it might have to do with the VPN connection, user_7b6668. If you try to use the app without the VPN, does it work?

Cannot make or receive calls

This is the second time this has happened, I work remotely,the app randomly stops working the calls show up as missed calls and don't even ring,and when I try to call back there's no dial tone and it just goes blank.I've tried everything from restarting the app,my computer and the internet..this is

I appreciate you trying that, user_7b68. Let's take a look on our end. Please send us a private message with your full name, business name, full address, and phone number. By clicking the "message" icon in the upper right page of our forum page. Once

Cannot make or receive calls

This is the second time this has happened, I work remotely,the app randomly stops working the calls show up as missed calls and don't even ring,and when I try to call back there's no dial tone and it just goes blank.I've tried everything from restarting the app,my computer and the internet..this is

Sounds good, user_7b6668! Let me know if that helps.

Cannot make or receive calls

This is the second time this has happened, I work remotely,the app randomly stops working the calls show up as missed calls and don't even ring,and when I try to call back there's no dial tone and it just goes blank.I've tried everything from restarting the app,my computer and the internet..this is

Thanks for sharing user_7b6668! Is this happening regardless of the device you use? Is your device up to date with the latest OS and have you tried uninstalling and reinstalling the app?

Cannot make or receive calls

This is the second time this has happened, I work remotely,the app randomly stops working the calls show up as missed calls and don't even ring,and when I try to call back there's no dial tone and it just goes blank.I've tried everything from restarting the app,my computer and the internet..this is

user_7b6668 Thanks for confirming. Did you try rebooting the modem as well?

Cannot make or receive calls

This is the second time this has happened, I work remotely,the app randomly stops working the calls show up as missed calls and don't even ring,and when I try to call back there's no dial tone and it just goes blank.I've tried everything from restarting the app,my computer and the internet..this is

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