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New Contributor

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4 Messages

Friday, February 24th, 2023 5:52 PM

60% PRICE INCREASE ----- HOW on EARTH is this acceptable.

My bad...I didn't look at my business internet expenses since last fall.  August 2022 - I was paying $95.52.  September...it was $144.35....and then up and up every month by a couple dollars until this month, Feb. 2023, it is $155.17.  Nothing changed, no faster speed...no better modem...no added services.

HOW can you do this 60% increase to your customers?  We run small businesses...and a 60% increase is simply bad business on your part.  

BEWARE people...they think they can just increase rates and everyone will just continue paying.  Well...I got soaked for more than $50 a month for 7 months.  

Official Employee

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23 Messages

1 year ago

@user_0336f7 Thank you for reaching out via our Xfinity Business Forums. Our team here can help troubleshoot your service and update on you when a tech will arrive, but we do not have access to your billing. Please reach out to our billing team by calling 1-800-391-3000 for assistance. This way they can help with these concerns.