Comcast Business Support Community

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Connection dropouts and appropriate router settings

All, I'm hoping you can give me some pointers on maintaining a reliable internet connection. I've been getting tons of connection dropouts, and I'm not sure what my problem is. I had a service technician replace our modem a couple of days ago, but I'm still getting tons of dropouts. Unfortunately

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Ok, direct message sent!

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Connection dropouts and appropriate router settings

All, I'm hoping you can give me some pointers on maintaining a reliable internet connection. I've been getting tons of connection dropouts, and I'm not sure what my problem is. I had a service technician replace our modem a couple of days ago, but I'm still getting tons of dropouts. Unfortunately

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@Comcast_Roberto Yeah. I called Comcast twice today--the first tech just made a note of it, since it started working again while I was on the phone with him. The second tech took a much deeper dive into the diagnostics, but admitted she couldn't do

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Connection dropouts and appropriate router settings

All, I'm hoping you can give me some pointers on maintaining a reliable internet connection. I've been getting tons of connection dropouts, and I'm not sure what my problem is. I had a service technician replace our modem a couple of days ago, but I'm still getting tons of dropouts. Unfortunately

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@Comcast_Roberto Yes, that's correct--I did try plugging a computer directly into the modem. It took about 20 minutes before it started working, so I'm guessing that the computer had nothing to do with it, and the fix was something random.

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Connection dropouts and appropriate router settings

All, I'm hoping you can give me some pointers on maintaining a reliable internet connection. I've been getting tons of connection dropouts, and I'm not sure what my problem is. I had a service technician replace our modem a couple of days ago, but I'm still getting tons of dropouts. Unfortunately

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Connection dropouts and appropriate router settings

All, I'm hoping you can give me some pointers on maintaining a reliable internet connection. I've been getting tons of connection dropouts, and I'm not sure what my problem is. I had a service technician replace our modem a couple of days ago, but I'm still getting tons of dropouts. Unfortunately

361

2

0