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Comcast Business IVR is pushing me to Lumen/CenturyLink

The walls they are putting around account management and support! Even my Enterprise and Business reps can't get through it. They also can't help me with billing issues anymore. I have to call in to make changes to my account, so why do I need a rep? At least CL doesn't pretend to care. For decades

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22

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My Account Portal Is Showing a Pending Order After Installation

I have recently had internent, tv and phone installed, but in my portal, I just see "Pending order" and some information on an installation checklist, order summary and how to understand my bill.  I would like to manage my account including change my Wireless Network Name and Password as well as set

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4.9K

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Want Corporates Email To File A Formal Complaint About Business Class Service

I am beyond livid at this point. The constant run around the constant it's not us it's you or never following up is getting really old.  Last visit was several months ago for another outage and they couldn't find the node we are on and was supposed to get back to us.  NO WORD & that w

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603

5

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Closed

Can't download bill

I'm signed up for ecobilling (business). Every month I come on and download our bill, but this month that option doesn't seem to be available anywhere. The link or button I would have normally clicked isn't there. I tried Chrome and Internet Explorer and ti's the same on both browsers, so it doesn't

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6.2K

23

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How to view contract

How do I view a copy of my contract? Can I do this for multiple accounts?

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10.1K

7

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Account User Activation Error

I set my boss up with a user account to be able to view and pay our Comcast bill. When trying to activate his account he gets this message: "You are currently signed in as 'Eric D******' . In order to complete the activation of a different user, you must first sign out of your current session by sel

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4.4K

8

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Email from someone claiming to be a comcast business representative is "sus", as the kids say...

I recently received an email at the address I use exclusively for sending and receiving email from Comcast that claims to be from a "National Sales Director" for "SMB Solutions" and includes a Comcast Business logo and privacy footer, however the From: address is not from a comcast or xfinity domain

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448

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microsoft 365 subscription says 3/2 accounts used but only 2 accounts are assigned in comcast and microsofts admin consoles. how to fix?

Basically that. we recently went down to 2 email accounts they are all deleted in the outlook admin console but 2. only 2 are listed as assigned now in the comcast admin console. however the subscription still says it is 3 of 2 users and says to buy more.

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563

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Installation 'Pending'- can't access account

We finally got our internet set up on Tuesday after several false starts, but I now can't access any of the necessary pages on My Account. I have the banner across the top that says "Installation appointment- pending" and "Installation complete- pending". Most of my attempts to try to update this ha

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62

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Closed

How Can I Speak with a Comcast Retention Supervisor?!

I've been complaining to Comcast about poor service for several months. They have not been able to resolve and one of the on site techs admintted to me that their service is over utilized in my area and until its resolved on their end there is nothing that can be done. I am now asking to be released

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3.7K

4

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Closed

Comcast refuses to uphold signed contract

We worked with Comcast to come up with a contract on 12/20/2017.  We signed and returned the contract through docusign on 12/20/17.  In January the bill was not changed, I called and they said the new contract would not be applied until February.  In February the bill again was not changed, I called

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2K

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I'm on paperless billing, but I still get a bill in the mail

The title says it all: I'm on paperless billing, but I still get a paper bill in the mail (and I get an email).

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243

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Tax exempt for non-profit organization

Would you be able to assist us with a tax exempt question? Our organization is a non profit tax-exempt, and the tax-exempt certificate has been provided to Comcast on at least two occasions. We are recognized as "Religious Organization" that meets all the organizational and operational requirements

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7.2K

9

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Advance notice for planned updates

I'd like to suggest that Comcast Business account holders be notified at least 24 hours in advance of impending infrastructure/system updates that may cause service outages. These unscheduled outages may be a minor irritant for residential customers, but far more impactful to business clients. We

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162

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Email shows as being sent but not being received by recipients

Email shows as being sent but not being received by recipients ​my emails are not being received by the recipients. Can you please help me with this, this is a business account​

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142

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Change account Primary Manager

I need to know how to change my business account's Primary Manager account? Thanks in advance..

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14.7K

30

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Closed

PTR request

I need a PTR for our business website email

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1.6K

4

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Trouble with address when switching from Business to Residential

I’ve run into a blocker switching from Business to Residential. After calling business support, all I need to do is activate residential service through Xfinity, then sign the voluntary disconnect form they sent me to turn off business service. My address is blocked for use on Xfinity. It says “thi

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199

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Thinking of switching to residential

I have about another year left in my business contract, but have been tempted by the gigabit speeds available on residential connections. The fact that such a connection will fit my needs for remote work and costs about the same as I'm paying now has me thinking of switching. I had a few question

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656

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W-9 with Remit-To Address

Hello, do you have a version of Comcast for Business' W9 that has the following remit-to address listed for payment? Comcast PO Box 37601 Philadelphia, PA 19101-0601 Our payments are currently routing to a different address, and we need the updated W9 to make changes. Thank you!Emily&nbs

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776

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