Account User Activation Error
I set my boss up with a user account to be able to view and pay our Comcast bill. When trying to activate his account he gets this message:
"You are currently signed in as 'Eric D******' . In order to complete the activation of a different user, you must first sign out of your current session by selecting the sign out option below. Once you have signed out, please start your activation process again."
That is the user we are trying to activate... if we try to sign in using his email and password we get:
"You must activate your online account credentials before you sign in. For details on how to activate your account credentials, please refer to the activation email you received. If you are unable to locate your activation email, please contact a manager of this online account to request another invitation."