I'm on paperless billing, but I still get a bill in the mail

The title says it all: I'm on paperless billing, but I still get a paper bill in the mail (and I get an email).

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Accepted Solution

CC_Alisha

Contributor

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20 Messages

3 years ago

Hello, @user_8cb6c1! Thank you very much for reaching out to us here on our Comcast Business Support Forum page. I am sorry for the mix up with your billing statements. Let's take a look and get this squared a way. Please send us a direct message with your name, business name, and service address to assist.

To send a Direct Message:

Ensure you are logged in

Click the "Direct Messaging" icon or https://comca.st/3DxWWBP

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there.

- As you are typing a drop-down list appears. Select "Comcast business" from that list.

- An "Comcast Support" graphic replaces the "To:" line.

Type your message in the text area near the bottom of the window

Press Enter to send it

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user_8cb6c1

New Contributor

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8 Messages

3 years ago

OK. I'll give that a try. Thanks.

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user_d3de9e

New Contributor

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1 Message

1 year ago

I keep getting paper bills even though I am signed up for paperless billing.

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Comcast_Kassie

Official Employee

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17 Messages

@user_d3de9e Good afternoon! Thank you for reaching out to Comcast Business for assistance in your billing preferences. I would be happy to look into your billing preferences, and get you in the right direction today. To begin, can you please Direct Message your name, the business name, contact phone number and email address, and the service address?

Click "Sign In" if necessary
Click the "Direct Messaging" icon or go to https://forums.businesshelp.comcast.com/
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there
- As you are typing a drop-down list appears. Select "Comcast Business" from that list
- A "Comcast Business" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it"

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1 year ago

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