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New Contributor

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8 Messages

Monday, December 6th, 2021 2:20 PM

I'm on paperless billing, but I still get a bill in the mail

The title says it all: I'm on paperless billing, but I still get a paper bill in the mail (and I get an email).

Accepted Solution

Contributor

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20 Messages

3 years ago

Hello, @user_8cb6c1! Thank you very much for reaching out to us here on our Comcast Business Support Forum page. I am sorry for the mix up with your billing statements. Let's take a look and get this squared a way. Please send us a direct message with your name, business name, and service address to assist.

 

To send a Direct Message:

 

Ensure you are logged in

 

Click the "Direct Messaging" icon or https://comca.st/3DxWWBP

 

Click the "New message" (pencil and paper) icon

 

The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there.

 

 - As you are typing a drop-down list appears. Select "Comcast business" from that list.

 

 - An "Comcast Support" graphic replaces the "To:" line.

 

 Type your message in the text area near the bottom of the window

 

   Press Enter to send it

New Contributor

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8 Messages

3 years ago

OK. I'll give that a try. Thanks.

New Contributor

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1 Message

11 months ago

I keep getting paper bills even though I am signed up for paperless billing.

Official Employee

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15 Messages

@user_d3de9e Good afternoon! Thank you for reaching out to Comcast Business for assistance in your billing preferences. I would be happy to look into your billing preferences, and get you in the right direction today. To begin, can you please Direct Message your name, the business name, contact phone number and email address, and the service address? 

 

 

Click "Sign In" if necessary 
Click the "Direct Messaging" icon or go to https://forums.businesshelp.comcast.com/
Click the "New message" (pencil and paper) icon 
The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there 
- As you are typing a drop-down list appears. Select "Comcast Business" from that list 
- A "Comcast Business" graphic replaces the "To:" line 
Type your message in the text area near the bottom of the window 
Press Enter to send it"