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New Contributor
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8 Messages
Monday, December 6th, 2021 2:20 PM
I'm on paperless billing, but I still get a bill in the mail
The title says it all: I'm on paperless billing, but I still get a paper bill in the mail (and I get an email).
Question
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Updated
1 year ago
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Accepted Solution
CC_Alisha
Contributor
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20 Messages
3 years ago
Hello, @user_8cb6c1! Thank you very much for reaching out to us here on our Comcast Business Support Forum page. I am sorry for the mix up with your billing statements. Let's take a look and get this squared a way. Please send us a direct message with your name, business name, and service address to assist.
To send a Direct Message:
Ensure you are logged in
Click the "Direct Messaging" icon or https://comca.st/3DxWWBP
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there.
- As you are typing a drop-down list appears. Select "Comcast business" from that list.
- An "Comcast Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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user_8cb6c1
New Contributor
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8 Messages
3 years ago
OK. I'll give that a try. Thanks.
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user_d3de9e
New Contributor
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1 Message
1 year ago
I keep getting paper bills even though I am signed up for paperless billing.
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