Want Corporates Email To File A Formal Complaint About Business Class Service

I am beyond livid at this point.  The constant run around the constant it's not us it's you or never following up is getting really old.  Last visit was several months ago for another outage and they couldn't find the node we are on and was supposed to get back to us.  NO WORD & that was after moving our issue up the chain of command and we haven't heard anything since. 

And guess what.................. we are losing internet like every 2 mins daily.  We cannot work like this.  The amount of money you are charging for business 1 gig service is embarrassing for the level of service provided it's disgusting!!!!   

I'm also very tired of speaking to people that are in another country and can barely speak english or understand the issue & when you ask to be transferred to someone in the USA they can't or won't I'm not sure which but they are not doing you any favors.  You truly get what you pay for which i'm sure you're paying them pennies on the dollar to save yourself a few bucks.

I am thoroughly getting quite tired of the constant excuses or I can't find anything wrong when the internet keeps dropping.  That is not us, that is You!