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New Contributor

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4 Messages

Sun, Aug 7, 2022 6:31 PM

Want Corporates Email To File A Formal Complaint About Business Class Service

I am beyond livid at this point.  The constant run around the constant it's not us it's you or never following up is getting really old.  Last visit was several months ago for another outage and they couldn't find the node we are on and was supposed to get back to us.  NO WORD & that was after moving our issue up the chain of command and we haven't heard anything since. 

And guess what.................. we are losing internet like every 2 mins daily.  We cannot work like this.  The amount of money you are charging for business 1 gig service is embarrassing for the level of service provided it's disgusting!!!!   

I'm also very tired of speaking to people that are in another country and can barely speak english or understand the issue & when you ask to be transferred to someone in the USA they can't or won't I'm not sure which but they are not doing you any favors.  You truly get what you pay for which i'm sure you're paying them pennies on the dollar to save yourself a few bucks.

I am thoroughly getting quite tired of the constant excuses or I can't find anything wrong when the internet keeps dropping.  That is not us, that is You!

Accepted Solution

Official Employee

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9 Messages

2 m ago

Hello @user_589b21, and thank you for bringing to our attention you service issues. That certainly isn't the experience we want for you, and we are happy to assist with getting the problem fixed for you! 

Can you send us a private message with your full name, name of account holder (if different), and service address?

To send a private message, please click the chat icon next to the bell in the upper right corner. Click the “notepad and pen” button. Send the full message to our shared support handle “Xfinity Support”. We look forward to hearing from you!

New Contributor

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4 Messages

2 m ago

I would like Corporates email address or mailing address so I can send a written complaint directly to them.  Your information above also does not work.  No Results found for the shared support handle "Xfinity Support" so let's try again.  

Official Employee

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14 Messages

We understand your frustration with the ongoing service issues. Please click this link https://comca.st/3SK0o5s and https://comca.st/3bAPpuc to send a message to the corporate team. The form on the second link will ask for a preferred email address where you will receive a reply from them.

New Contributor

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4 Messages

2 m ago

Submitted the service issue but I have to be honest I do not have much faith since this has been ongoing since 2014.  The 2nd link there's no where to send a direct message to corporate just more links to contact customer service which I do not want.  I just want an email that will go to corporate.

Official Employee

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8 Messages

This will need to be created first before in order for our corporate team to reach out to you. Similar to reaching out us in a public thread before we request a private message thread. 

New Contributor

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4 Messages

2 m ago

Duly Noted - Thank you