New Contributor
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5 Messages
Want Corporates Email To File A Formal Complaint About Business Class Service
I am beyond livid at this point. The constant run around the constant it's not us it's you or never following up is getting really old. Last visit was several months ago for another outage and they couldn't find the node we are on and was supposed to get back to us. NO WORD & that was after moving our issue up the chain of command and we haven't heard anything since.
And guess what.................. we are losing internet like every 2 mins daily. We cannot work like this. The amount of money you are charging for business 1 gig service is embarrassing for the level of service provided it's disgusting!!!!
I'm also very tired of speaking to people that are in another country and can barely speak english or understand the issue & when you ask to be transferred to someone in the USA they can't or won't I'm not sure which but they are not doing you any favors. You truly get what you pay for which i'm sure you're paying them pennies on the dollar to save yourself a few bucks.
I am thoroughly getting quite tired of the constant excuses or I can't find anything wrong when the internet keeps dropping. That is not us, that is You!
Accepted Solution
Comcast_Eric
Official Employee
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29 Messages
2 years ago
Hello @user_589b21, and thank you for bringing to our attention you service issues. That certainly isn't the experience we want for you, and we are happy to assist with getting the problem fixed for you!
Can you send us a private message with your full name, name of account holder (if different), and service address?
To send a private message, please click the chat icon next to the bell in the upper right corner. Click the “notepad and pen” button. Send the full message to our shared support handle “Xfinity Support”. We look forward to hearing from you!
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user_589b21
New Contributor
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5 Messages
2 years ago
I would like Corporates email address or mailing address so I can send a written complaint directly to them. Your information above also does not work. No Results found for the shared support handle "Xfinity Support" so let's try again.
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user_589b21
New Contributor
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5 Messages
2 years ago
Submitted the service issue but I have to be honest I do not have much faith since this has been ongoing since 2014. The 2nd link there's no where to send a direct message to corporate just more links to contact customer service which I do not want. I just want an email that will go to corporate.
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user_589b21
New Contributor
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5 Messages
2 years ago
Duly Noted - Thank you
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user_fc9b11
New Contributor
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1 Message
8 months ago
Comcast Business Customer Service,
I am writing to express my extreme dissatisfaction with the service provided by Comcast Business regarding a recent installation request. Approximately a month and two months ago, we submitted a request for the installation of an analog phone line at our address: [Edited: Personal Information]
Despite our prompt payment for the service, the technician sent to our location was unable to complete the installation due to the unavailability of analog ports in the building. This resulted in a significant inconvenience for our business operations, as we rely on this service for communication purposes.
Following the failed installation attempt, I contacted Comcast customer service to report the issue and seek a resolution. However, the representative I spoke to merely redirected me to our assigned sales representative. Despite numerous attempts to reach the sales representative, we have been met with complete silence. This lack of accountability and communication from Comcast Business is utterly unacceptable.
As a paying customer, we expect timely and satisfactory resolution of our service requests. The inability to reach our sales representative and the consequent lack of progress on our installation request has left us feeling abandoned and frustrated.
We demand immediate attention to this matter. It is imperative that Comcast Business takes responsibility for the incomplete service and provides a viable solution without further delay. We urge you to rectify this situation promptly and restore our faith in your company's ability to deliver on its promises.
I expect to receive a call from a Comcast representative as soon as possible to discuss how this issue will be addressed. Your prompt action in resolving this matter is greatly appreciated.
(edited)
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user_589b21
New Contributor
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5 Messages
3 months ago
This is why we cancelled our contract with Comcast, they could not fix the issue or find where our node got moved to. No response from corporate, just more nonsense and let me send yet another tech out who couldn't do anything because the problem when at our location is was at Comcast's location. No one would take responsibility and then said if we come out again we'll charge you $99 fee. LOL You're going to what? That was the last straw that made my decision to cancel our contract early and NOT pay a penny in cancellation fees. Comcast is a joke. Buyer beware, they have really gone downhill over the years. I used to stand behind Comcast in the past but not anymore.
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