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user_2fa66c, thank you for reaching out today on the Comcast Business forum. We can assist with the reverse DNS; please click on our handle (ComcastBiz_Support) and send us a private message with your name, the business name, the complete servic
How can I get Comcast to setup a Reverse DNS Record?
This has become very difficult ask. Comcast is perhaps not able to do this anymore? I simply want a reverse DNS setup for my e-mail server at my office. How can I get through your automated system and through your tier-1 support to get someone do just simply, add a reverse DNS record? It used to be
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Hi there, user_6d3e85 We are sorry to hear you are having issues connecting with us over the phone. What customer service number do you have? The correct one would be 1-800-391-3000. If you want to make changes to service, we recommen
Comcast Business IVR is pushing me to Lumen/CenturyLink
The walls they are putting around account management and support! Even my Enterprise and Business reps can't get through it. They also can't help me with billing issues anymore. I have to call in to make changes to my account, so why do I need a rep? At least CL doesn't pretend to care. For decades
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user_6d3e85 Thanks. In this case, we would be happy to assist you in opening a ticket for you to be contacted. Please send us a direct message with your full name, business name, full address, and phone number. • Click "Sign In" if n
Comcast Business IVR is pushing me to Lumen/CenturyLink
The walls they are putting around account management and support! Even my Enterprise and Business reps can't get through it. They also can't help me with billing issues anymore. I have to call in to make changes to my account, so why do I need a rep? At least CL doesn't pretend to care. For decades
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Thanks so much for letting us know user_e67054. We wouldn't want your services to get disconnected and not have your business running. We can take a closer look into this. Will you please send our team a direct message with your full name and full ad
Can’t get billing to answer the phone
We’ve been trying for two weeks to get you guys to answer the phone so we can settle our billing dispute. Tell me what I need to do before you cut off my business account.
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@Manos VoiceEdge has a lot of really great features to help keep your business running smoothly and we are glad to help provide some tips that will help. For one, if the person who is unable to take call and wants to set up the feature, “Call forwa
How can we see which extension ( user) is on line – busy so we do not transfer a line?
Hi, We have Comcast Business Voiceedge. How can we see which extension ( user) is on line – busy so we do not transfer a line? Thank you in advance.
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@radsquirrel Good morning! Thank you for reaching out to address this concern with being unable to access your Wi-Fi or public Wi-Fi Settings. This is definitely something that we want to assist you in resolving. Are you getting a specific error whe
can't access xfinity wifi
I can't seem to log in to xfinity wifi and I'm unable to view any xfinity wifi public settings on my business account. If someone from support could reach out and help me with this it would be much appreciated. Thanks!
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Thank you! Could you try this one as well to let me know if you see any “Red” areas, please? https://comca.st/2WdlfFO
Cannot get IPv4 connectivity but IPv6 works
New installation and have had a static IP assigned and have tech support configure the modem in the pass-thru mode. Have tried configuring with my firewall but was unable to get connectivity but assigning the Public IP to a network port on a laptop was able to get online but only to IPv6 sites. Even
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@BillyDVD Good afternoon! Thank you for creating this post so we can offer our support in creating a new email. Do you want to replace an existing or add an additional email address?
How to create a new "*.comcast.net" or "*_comcast.net" email account
Have been searching for days and waiting for ever on hold and chats..... HOW can one do this?
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@rachelk25 [Edited to match username, remove PII] Hello! Thank you for working with us online for support working from home. We are proud to be your business provider and we are here to help support you with whatever concern you have. Can you con
cant call out on mobile app
Hello, I have the ComcastBusiness app on my phone and I can't get it to call out. I have Remote Office turned on, and I have the ability to receive calls, but when I go to make a call it has me click on the new number, and the says "the number you dialed is not a working number" or "your call cannot
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Hi, there @user_adb2fe! I would love to help you with gaining access to your admin tool and to help with your password. Can you go ahead and follow the steps posted below to message me privately to get started, please? I look forward to assisting you
Forgot Password on Admin Tool Login
For some reason, one device cannot login to the router's wifi even though we are entering the same password as every other device. I am trying to login to my router to see about changing it and then changing the wifi password back, but I cannot even login to the device. cusadmin and highspeed do not
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Good afternoon, @user_9e32e7 Thanks for choosing our Communities platform for support on your Xfintiy service. I have to say, our team is very proud to be there to help you with all your account needs and support your business and service! This is a
static ip and cradel points
I understand that if you decide to run static ip's with a cradel point attached you will loose the fail over functionality with it. We use our cradel point for POS CC processing and only use small bits of data which is why the cellular cradel point is ideal. If there is no way around this issue can'
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@user_24550d Hi! It looks like we have been working with you in a direct message already. You made it to the right spot! So that we can troubleshoot through your account, I will meet you back there to continue our conversation 😊.
Save button not working in Auto Attendant Edit - how to bypass?
I need to edit an auto attendant and the save and continue button is not working. I tried different browsers and different PCs and same issue. Until fixed, is there a way to edit an auto attendant greeting? I need to upload a new file for the greeting.
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Thank you for taking the time to reach out to us on our Business Forums, user_obh8w7. Our team is available to help with all things Xfinity. Please send us a direct message with your full name, business name, full address, and phone number. By clicki
Early Termination
I have never distrusted a company more than Comcast Business ever in my life. After over billing me for over two years I finally received a refund, just to find out that I was still being charged for an account at an address that I have not been at for over two years. The charges on the contract I s
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@user_4984fe Hi there! Thank you for sharing the trouble you are having with the upload speeds. I know how this can impact the needs of business. I'm sorry for the trouble. Do all devices connect directly to the business modem or is there a router /
Upload dropping to almost zero
For the last couple of weeks my upload speeds will randomly drop from 300Mbps to under .5 Download speeds remain constant. Any and all help accepted. This is directly into the Comcast business modem. All devices have the exact same issue at the same time.
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user_693ec4, Thanks so much for reaching out to Xfinity Business Support. I would like to take a closer look at your account to see if there is something we can do to help. Please send us a direct chat message with your full name and complete servi
Rights to an internal extension
We have an issue with one of our lines still showing an old employee's name. We had a technician call because Comcast was unable to see the issue. The technician said they were unable to change the extension name because MCI now holds the rights to this extension. We were told we have to contact tha
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Thank you for this additional context. We'd love to assist in ensuring that the Business account is fully closed and also backdated to the correct date you requested. Please follow the directions below to reach us 1-1. Click "Sign In" i
Cancel account request made over 30 days ago. Account/Service remains active. Why won't you cancel?
On April 17, I submitted a disconnect request. It took Comcast 13 days to prepare/approve the request. Why do you need to approve a customer's request to cancel service???) My service is still active even though it has been over 30 days since I submitted the request. What does it take to get the ser
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Hello @ittelecom, Thanks so much for taking a moment out of your day to leave a post on our business community forum. If you could send our team a direct message with your full name, the business name, and the service address associated with your acc
Account closed - no reason why
We have an account at one of our locations in Bellevue, WA that had a MDTA unit and several cable cards. For some reason the service was cancelled in Feb of this year, but no one seems to be able to tell me why the service was cancelled. I have a hard time believing that the service was cancelled an
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user_6de4a5 Thank you for the update and what you did to fix the issue. Please feel free to reach out if you have any other questions or concerns. I hope you have a great week.
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I blocked internet access to a device. How can I retore it?
I blocked internet access to a device on our business network by clicking the x in the list of connected devices. How do I restore internet access to that device?
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