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Saturday, May 4th, 2024 11:08 PM

How can I get Comcast to setup a Reverse DNS Record?

This has become very difficult ask.  Comcast is perhaps not able to do this anymore?

I simply want a reverse DNS setup for my e-mail server at my office.

How can I get through your automated system and through your tier-1 support to get someone do just simply, add a reverse DNS record?

It used to be a snap to get done.  Now I am stuck on a second round of tickets trying to get it done, no luck.

Also, there is no business tech support on weekends?

Official Employee


12 Messages

2 months ago

user_2fa66c, thank you for reaching out today on the Comcast Business forum. We can assist with the reverse DNS; please click on our handle (ComcastBiz_Support) and send us a private message with your name, the business name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, as well as the IP and the corresponding domain it needs to point to. Talk to you soon!