Comcast Business Support Community

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How do I get the group paging feature from comcast to appear on our comcast polycom phones?

On our comcast issued polycom phones, there are pre made groups but I do not see where the comcast paging groups are.

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How do I get the group paging feature from comcast to appear on our comcast polycom phones?

On our comcast issued polycom phones, there are pre made groups but I do not see where the comcast paging groups are.

user_c3d110 Hi there! I totally get how frustrating it can be when a feature you need isn’t showing up where you expect it. The Group Paging feature on Comcast-issued Polycom phones is typically managed through your Business VoiceEdge po

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compatible desk phones business voice

We have 4 lines coming into our office and we need better desk top phones. I was told we were already wired for VoIP phones, but a Comcast sales rep says we have to upgrade to Business Voice to use this and only get phones from Comcast. Is this true? Can I buy phones elsewhere? Wh

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compatible desk phones business voice

We have 4 lines coming into our office and we need better desk top phones. I was told we were already wired for VoIP phones, but a Comcast sales rep says we have to upgrade to Business Voice to use this and only get phones from Comcast. Is this true? Can I buy phones elsewhere? Wh

user_8c6b7e Hey there! Great questions—let’s clear things up. If your office is already wired for VoIP, that’s a good start! However, to use VoIP desk phones with Comcast, you would need a Business VoiceEdge plan, which is our hoste

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Switching from Business to Residential

Ive had comcast business for my home office for (2) 2 year contracts, but after reviewing all the offers I decided it was best to renew a contract with residential this time around. I have already signed the Disconnect Document, but the couple times ive tried to call and establish a new residential

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Switching from Business to Residential

Ive had comcast business for my home office for (2) 2 year contracts, but after reviewing all the offers I decided it was best to renew a contract with residential this time around. I have already signed the Disconnect Document, but the couple times ive tried to call and establish a new residential

user_25163e Thank you for reaching out and sharing your experience. It sounds like you're in the right place, and I’m happy to help with your transition from Comcast Business to Residential service. Please send us a direct message with your full n

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time/date out of sync

Our phones are down and they all just show time/date out of sync at the top. I've tried rebooting the modem & edgewater but this hasn't fixed the issue. Is there anything that can be done remotely that I'm not able to do? This is for our [Edited: "Personal Information"] location.&nb

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time/date out of sync

Our phones are down and they all just show time/date out of sync at the top. I've tried rebooting the modem & edgewater but this hasn't fixed the issue. Is there anything that can be done remotely that I'm not able to do? This is for our [Edited: "Personal Information"] location.&nb

user_d58ce8 Hi there! We are sorry to hear you are having issues with your phones. I understand how important it is that we get them working again. Please send us a direct message with your full name, business name, full address, and phone nu

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Business Fiber Line unusable - heavy packet drops

Have logged tickets and the techs came to look at it, they say it is due to a data center move in Denver.. no resolution yet ...going on for three weeks now. We are paying top dollars for this fiber connection..abysmal support.. Aaaargh.. how can we escalate this to get it resolved?

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Business Fiber Line unusable - heavy packet drops

Have logged tickets and the techs came to look at it, they say it is due to a data center move in Denver.. no resolution yet ...going on for three weeks now. We are paying top dollars for this fiber connection..abysmal support.. Aaaargh.. how can we escalate this to get it resolved?

user_761336 Thank you for reaching out, and I’m truly sorry to hear about the ongoing issues with your fiber line. We completely understand your frustration—this is not the experience we want for any of our customers, especially when it’s impacting