cant call out on mobile app

Hello, I have the ComcastBusiness app on my phone and I can't get it to call out. I have Remote Office turned on, and I have the ability to receive calls, but when I go to make a call it has me click on the new number, and the says "the number you dialed is not a working number" or "your call cannot be completed at this time. try again later." It is HIGHLY inconvenient as I am working from home due to covid. Does anyone know how to fix this issue?

Responses

CC_Devin

Official Employee

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27 Messages

3 years ago

@rachelk25 [Edited to match username, remove PII]

Hello! Thank you for working with us online for support working from home. We are proud to be your business provider and we are here to help support you with whatever concern you have.

Can you confirm that the settings for your ComcastBusiness App are configured as mentioned below, please?

Tap the upper left menu, select My Phone.

Tap Be Anywhere.

Tap Add a Phone.

Enter a name for your phone, for example: "Joe's iPhone".

Enter the phone number.

Tap the phone type (Mobile, Office or Home).

Tap Save.
Note: You may also add any additional numbers, such as your home or mobile number. Once you've added all desired phones you can begin using the app.

Also, can you ensure that the “Be Anywhere” option is enabled? Please let me know if these steps help or if you continue to have any trouble. We are here to help!

(edited)

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rachelk25

New Member

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2 Messages

@Comcast_DevinB yes! all of those things are correct. and the only way that it would allow me to receive calls was to turn on Remote Office...

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3 years ago

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Comcast_Brie

Administrator

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28 Messages

That's definitely not good. Ok, in this instance let's create a service ticket for your account so we can put it in front of the correct people for a fix. Could you send us a direct message?

To send a direct message:

Please only send a direct message when requested by an official employee--sending a chat when not requested may result in the chat being lost given the high volume of chat requests received daily.

Ensure you are first signed in, then you will see an icon at the top right of your page. Click that or follow this link: https://comca.st/37RVM70
From there, click the 'New Message' icon. In the 'To' field, type ‘Comcast Business’.
Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

We ask that you please include your name, the business name on the account, the phone number for the account, and the service address alongside your inquiry so we can best assist.

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3 years ago

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