Comcast Business Support Community

Unresponsive Support

I have had an issue with the cable installation at my facility for over 4 months now and have submitted at least 6 support tickets to try and get Comcast to properly bury the cable at my facility. It's gotten to a point where I have had to dig a trench to rebury cabling pulled up by county mowers w

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Unresponsive Support

I have had an issue with the cable installation at my facility for over 4 months now and have submitted at least 6 support tickets to try and get Comcast to properly bury the cable at my facility. It's gotten to a point where I have had to dig a trench to rebury cabling pulled up by county mowers w

user_db9cc8 I sincerely apologize for the inconvenience and frustration this has caused you. Your experience is very important to us, and we want to make sure you feel valued and heard. I will take full responsibility for ensuring that your con

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Property Damage

Property Damage from underground lines from Comcast construction. Lines installed by Comcast broke through our sewage pipes. We are experiencing back flow of sewage. We need critical response construction team out ASAP.

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Property Damage

Property Damage from underground lines from Comcast construction. Lines installed by Comcast broke through our sewage pipes. We are experiencing back flow of sewage. We need critical response construction team out ASAP.

user_a48779 Hello there. Our apologies for the property damage that may have been caused by our construction team. We can submit a ticket to have our team take a closer look at this, If the sewage is causing an issue right now, I would call someone t

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[Edited: "Personal Information"] Ethernet Dedicated Internet : 12.VLXP.006784..CBCL..12.VLXP.066010..CBCL.. - Disconnected!

Hi, I'm afraid you have disconnected the following line but I can provide Proof of Payment showing we have paid our invoice [Edited: "Personal Information"] and need our line active ASAP please?! Ethernet Dedicated Internet : 12.VLXP.006784..CBCL.. Ethernet Dedicated Internet : 12.VLXP.066010..CBC

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[Edited: "Personal Information"] Ethernet Dedicated Internet : 12.VLXP.006784..CBCL..12.VLXP.066010..CBCL.. - Disconnected!

Hi, I'm afraid you have disconnected the following line but I can provide Proof of Payment showing we have paid our invoice [Edited: "Personal Information"] and need our line active ASAP please?! Ethernet Dedicated Internet : 12.VLXP.006784..CBCL.. Ethernet Dedicated Internet : 12.VLXP.066010..CBC

Hello user_38b341. To confirm, your services are not working right now?

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Comcast Business Modem

I need to configure our Comcast modem to allow access to our static IP addresses from within our local network. We'll need to ping the static IPs to insure connectivity. Thank you!

No worries' user_8d324c. Were you able to go to that link and see if those directions helped?

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Comcast Business Modem

I need to configure our Comcast modem to allow access to our static IP addresses from within our local network. We'll need to ping the static IPs to insure connectivity. Thank you!

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Comcast Business Modem

I need to configure our Comcast modem to allow access to our static IP addresses from within our local network. We'll need to ping the static IPs to insure connectivity. Thank you!

Hello user_8d324c. Please follow this link for more information on how to configure static IP https://business.comcast.com/support/article/internet/using-a-static-ip

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WiFi extender for business

What kind of Wi-Fi extender can I use in my Comcast business router

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