Save button not working in Auto Attendant Edit - how to bypass?

I need to edit an auto attendant and the save and continue button is not working. I tried different browsers and different PCs and same issue.

Until fixed, is there a way to edit an auto attendant greeting? I need to upload a new file for the greeting.

Responses

Comcast_Nick

Official Employee

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34 Messages

3 years ago

Hey @user_a0d85c, thank you for reaching out to us on our Business forums. We definitely want you to be able to make the changes you need for your greetings and I'd love to help. When trying to save and continue, is the button greyed out or it just doesn't save when you press it? Have you tried with the phone dialing option?

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user_3f6abc

New Contributor

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4 Messages

3 years ago

Having the same problem. The Save and Continue button is blue, but does nothing when clicked.

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CC_Zachary

Contributor

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15 Messages

@user_3f6abc Thank you for reaching out and for letting us know that. Have you tried to call the dial in number? https://comca.st/3MvkgWH,(800)%20741%2D4141.

I no longer work at Comcast.

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3 years ago

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user_3f6abc

New Contributor

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4 Messages

We can't get to the dial in point. In the Manage Auto Attendant menu, we cannot proceed past the tab 1. Set up keypad menu. The Save and Continue button at the bottom of the new site is non-functioning.

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3 years ago

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CC_Ashley

Contributor

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19 Messages

Thank you for getting back to us. Are you making these changes via mobile phone or desktop?

I no longer work for Comcast.

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3 years ago

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user_3f6abc

New Contributor

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4 Messages

Desktop, several different browsers, all with the same problem.

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3 years ago

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CC_Ashley

Contributor

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19 Messages

Ok, I understand. Have you had access before with setting up the different options? Are you logged into your account on the website?

I no longer work for Comcast.

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3 years ago

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