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Time embedded in caller ID incorrect after power outage
After a three day power outage the time signal embedded in caller ID is off by an hour. Comcast support says they don't see anything wrong with the modem but I don't think the problem is in the modem. Have power cycled several times hoping modem would pick up signal from upstream but no joy. Anyone
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Business Voice
Tax Exempt Certificate
Hello -- How do I upload our Church's tax exempt certificate? When I try using the Comcast Tax Billing Portal, it doesn't recognize my log in information.
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Customer Service
Formal Billing Dispute Ref #[Edited]
To Whom It May Concern, Comcast Business Account: [Edited: Personal Information] I am writing to formally dispute the early termination fee that has been applied to my Comcast Business account. I have been a loyal Comcast customer since 2014, maintaining continuous service and fulfilling all my paym
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Customer Service
Circuit Performance Reporting Not Working
I am on the client portal for Comcast Business and can get Circuit Utilization Reports But the Circuit Performance Report Has not worked for the last 3 or 4months i have checked. Can someone open a ticket for this bug on the portal and get this fixed. Utilization report works but the circuit perform
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Customer Service
I need my Comcast Business service disconnected due to extremely poor service.
Internet service was often out or unstable for months. I want to disconnect now rather than continue paying for inadequate, spotty service. How can I do this quickly without extra charges?
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Customer Service
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Broadband Labels frequently asked questions (Answered)
Introduction Find answers to frequently asked questions about Broadband Labels. Frequently Asked Questions What are Broadband Labels? Comcast Business Broadband Labels provide easy-to-understand information about Comcast Business Internet and Comcast Business Mobile services, including pricing, spee
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Billing & Customer Service
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Broadband Labels (Answered)
Introduction Comcast Business Broadband Labels provide easy-to-understand information about Comcast Business Internet and Comcast Business Mobile services, including pricing, speeds, data allowances, and other information, wherever customers can sign up for or change services. Customers that subscri
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Billing & Customer Service
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Access Broadband Labels (Answered)
Introduction Access Comcast Business Broadband Labels to see pricing, speeds, data allowances, and other information about Comcast Business Internet and Comcast Business Mobile services. Access Broadband Labels for Business Internet Sign in to My Account and select Business Internet from your subscr
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Billing & Customer Service
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Regulatory Cost Recovery overview (Answered)
Introduction The Regulatory Cost Recovery (RCR) appears on monthly billing statements for Business Voice, Video, and Ethernet customers. The RCR is neither government mandated nor a tax, but is assessed by Comcast to recover certain federal, state, and local regulatory costs. It includes contributio
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Billing & Customer Service
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Common taxes and fees on your bill (Answered)
Introduction As we continue to make improvements to our products and services, and as programmers charge more to carry their networks, our cost of doing business increases. As a result, prices for certain services and fees go up from time to time. In addition, there are some various local, state, an
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Billing & Customer Service
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Understand your Comcast Business Singleview bill for Ethernet or PRI (Answered)
Introduction See this easy guide to understanding your Comcast Business Trunks or Business Ethernet billing statement. Components of your bill Customer Service Here you will find the quickest ways to reach a customer support agent. Summary of Charges and Credits In this section you will see: Billing
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Billing & Customer Service
Expired Promotional Gift Cards
Hello, I have $600 in promotional gift cards that expired before I could use them. I thought I had a year from the date of issuance. What is the procedure to request reissue please? I would hate to lose out on this. Thank you so much!
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Customer Service
Can't cancel account or return equipment
I closed my business and have been trying to close my internet and phone account for a month now. I signed the requested documents via docusign and was told to return equipment to UPS store. I went to UPS store and they will not take the equipment. Meanwhile comcast business will answer the phone an
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Business VoiceEdge ®
Missing Comcast Mobile Statements for the Last 2 Months
Hello Support Team, I need some assistance with my Comcast Mobile account. My payments have been successfully deducted for the last two months, but the billing statements for these months are still not showing up on my Comcast account portal. Could you please help me look into this system issue so I
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Customer Service
IP address
I am having issues with one desk top no longer connecting to our printer. It worked fine until the power outage about a week ago and now will not connect. I have had printer company come out and they say the IP address does not match and will not connect. My own desk top is on one IP address and the
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Domain Names/Static IP
Comcast Business reverse DNS / PTR update request for static IP
Hello, I’m a Comcast Business customer with a static IPv4 address, and I need help updating the reverse DNS / PTR record for that static IP. The IP is used for our mail server, and I need the PTR record changed from the default Comcast static-IP hostname to our mail server hostname. The forward DNS
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Customer Service
Trying to cancel business fiber account [Edited]
I requested cancellation of our Business Fiber account on February 19, 2026. Received an acknowledgment that same day that the request had been received. The email stated that we would hear from a Comcast Business Representative within five days. We have 3 users/managers on this account. None of us
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Customer Service
Your 1-800 number is broken
Typical [Edited: "Profanity"] Comcast support. I have tried for a few days now. When I dial and the automated voice, it asks residential or business, I say business, then it says it is looking up my account, and then gets stuck in a loop saying "Sorry, I didnt get that" and "Say that again". It neve
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Customer Service
VPN Access using NAT
I am trying to configure VPN access to a LAN Server. I was hoping to setup NAT and Port Forwarding so that I could just leasve everything as is. Is this possible, or do I need to set the Comcast modem into bridge or pass-through mode? If I have to setup the modem in this way, what then would I use f
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Customer Service
