I just had the pleasure of talking to Brandon who informed me I am not on the account and he cannot assist me in updating my account with new equipment and changing the service that I have.   I have been sent to multiple people for the last three months trying to get my account updated and the

I have some utility poles that were replaced by the power company. Everything has been transferred to the new poles but Comcast cables. I need the cables moved so we can remove the poles.

My business phone number was released without my authorization during a contract change due to pricing. I have had that number for 20 years and have been with Comcast for 13 years. I have been without a business phone since 4/11/2025. The process has been going on since 3/24/25. People are not call

My company has the comcast business voice edge system, with the Polycom phones. I've set up call park and retrieve on all the phones, and everything was working fine.  Now my phone is the only one where it doesn't show and I can't put any calls on park or retrieve any calls.  I've tried a

I have a user that has a new email address and is unable to access the previous email address. The user needs to reset the password to be able to login to the app. How can I update the email address?

Hi. My new website for my business is being blocked by Comcast. The domain is lilscouts.com

How do I stop calls from my app showing on my personal phone call list?

My voice portal is locked out. How do I contact group administrator to reset passcode? [Edited: "All Caps"]

It has been 3 months and I still encounter errors trying to access my Business account for our Fiber internet services. We also need to use the workaround website to make the payments on our account. We are unable to download the invoices or see what is happening with our account.

I own a dog daycare. Yesterday, my modem just broke. I called customer support and did all of the troubleshooting with them and they confirmed the modem broke. The soonest a technician could be scheduled to come out was the next evening--so over 30 hours of not having internet. That is unacceptable,

My business has been Comcast Business customers for years. Last year we moved our address and a local rep helped us open our new account. She then proceeded to sign us up for mobile services under our old address. We never activated our phones nor created an account. But we got billed anyway and rec

Looking for a channel listing that is printable. Not one like is offered now which is 3 pages for listing 10 channels. That is absolutely unacceptable!

I am leaving this company because I have been denied to speak to a supervisor/manager when requested. I have been lied to, provided poor customer service and then refused to cancel services. I have explained that I was over the past 3-5 months been back and forth with Comcast and it has been and str

have to uninstall and reinstall voice edge constantly!!??!!!??

I tried logging in and making a OneTime payment, but the screen freezes. The agent couldn't fix it. I don't want to give out my card number.I've always paid on the website.

Howdy, Anyone else notice that their Business Cable is now slightly worse after the "Enhancements" outage on 3-24? (Firestone, CO) Not to nit-pick, but I lost about 2-3 Mb/s of speed and gained some latency and jitter. Small value stuff in the 5ms range but still annoying. On the bright side my S

I've called numerous times since March 12th, 2025 to have a business bill error corrected according to the language in our contract. First-level supervisors stick to their call flows and have no tangible means of correcting the actual issue. Further, I have had several instances of being cold transf

Dear Comcast Team, I hope this message finds you well. Since Saturday, March 22, 2025, we have encountered a repeated glitch when logging into the Business VoiceEdge voicemail system via the following link: https://business.comcast.com/myaccount/Secure/ManageServices/BVE/Dashboard/. Each time we lo

I canceled my business internet in February. Suddenly the other day I received an email that I have a past due balance on my account totaling several hunderd dollars. I still have my signed copy of the disconnect document from Docusign. I always thought Comcast Business support was 24/7. Apparently

I'm seeing birds going in and out of the comcast cable distribution box (I don't know the proper name for the equipment) out on the distribution wires on near the pole where the line to my house is attached. This doesn't seem good, wondering if a tech should check it out. Thanks, Bob