I can't find what my static ip address is for my account. How can I get that information, and if my account doesn't have one, can one be assigned since it is a business account

I would like to simply upgrade my current business plan to a higher tier without signing a new contract or dealing with a sales agent trying to upsell me to new services I do not need. I have been a faithful customer for years, yet all online paths lead to the same screen, requesting a callback from

I have been waiting for Copper Flats Q1 2024 Revenue share check since 5/2024. The Team in charge of this has become completely unresponsive, I need a response to provide my corporate team, as they are also reviewing the CB renewal contract as well at this time.

A client has an odd problem. They complained that on their laptop trying to connect to certain sites returns ERR_CONNECTION_RESET (including comcast.com and email, google.com). The desktop seems to be fine. I finally discovered that turning off the laptops WiFi fixed the problem. The router is a Com

I'm having some issues with our Business VoiceEdge setup. I'm trying to set up paging within our office. I found the Paging settings in MyAccount and turned on for my users, and then set up a paging group. What I can't find is how to access the feature from our phones. We're using Polycom vvx250's,

I've been trying to cancel my service for almost 3 weeks now - phone number is either never answered, or I'm told I'll get a call back that never comes, or I actually get an email from a rep who promises to help and then is never heard from again (and never replies to my emails). And the live chat i

About 6 weeks ago my business voice edge was to be transferred from one building to another. This did not happen. I had an install and the tech gave me a new phone number and I’m like no we do not need a new phone number. Well here the sales person did not include business voice edge into the order

I have been tasked with taking over the management of our account. I need to learn how to change greetings, set up be anywhere, hunt groups etc... The instructions I find on the website do not match what I see when I follow the instructions.  I cannot find any training videos on the website or

Hi there, I have a /28 with Comcast Business. I would prefer to be able to manage PTR records myself - is that possible and if so, can someone set me up? If not, I can provide what I need for to someone from Comcast who can set them up for me instead. Please help and thank you.

We have had Comcast SIP service for some years now with no real problems. The next upgrade of our asterisk (freepbx) will not work with Chan_SIP and will require PJ_SIP. My question is: Do we need to change any settings on our trunk configuration to support this or will the trunks work as they are

Hi there. I represent a church and would like to apply for tax exemption. I had sent the appropriate document to the clerk who helped me set up the account, but the most recent bill does not seem to reflect tax exemption. Could you help me with this? Thank you.

i get the message when trying to login to the comcast business router "You have 10 failed login attempts and your account will be locked for 5 minutes" Its been weeks and still get this message after rebooting several times. Called support 3 times and the issue has not been able to be fixed. This i

So far my experience with Comcast has been abysmal. I initially scheduled for install on 26 June, 2024 with an installation appointment date of 3 July, 2024. 1.  Scheduled installation was cancelled by someone without notifying me, or explaining why. 2. I had to call Comcast when nobod

you have my email turned off I cannot send or reserve email!! I paid the bill again please turn my email back on please!!!!!!! your customer support is the werst that I have ever had to deal with. please turn my email back on.

We were promised 7am then 9am today, still nothing 28 employees not working because of this delay...what Business insurance does not cover business interruption because the damage is not on business property. Now no info updates and lines still on the ground.  The sad thing is no other interne

Been a long time customer for both business and personal Comcast internet service. I called today to find out if there's a way to reduce our business internet bill that went all the way from $200 plus to $400+ monthly. Customer Service [Edited: "Personal Information"]did not help at all but instead

Hello, I'm having issues with my static ip address. If I plug in my laptop with my static ip address to the comcast modem, port 1, I can ping out to internet ip addresses, but I cannot get to any web sites with http protocol.  When doing a packet capture, I am seeing some device constantly arp

I am looking for information on how to obtain a wifi range extender. Searches on this topic came up with questions from 2 or more years ago so I am asking again. I have Comcast Business Internet with Business Wifi Standard and would like information on the options for a range extender.

Hello. I have been trying to set up a Deco mesh system with our business modem/router. I was unsuccessful at first. I then tried putting the modem into bridge mode, but I was still unsuccessful. It is my understanding as well that in bridge mode only one device can be connected, which is not good fo

I need a PTR record setup. Who should I contact for that?