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Cancel account request made over 30 days ago. Account/Service remains active. Why won't you cancel?

On April 17, I submitted a disconnect request. It took Comcast 13 days to prepare/approve the request.  Why do you need to approve a customer's request to cancel service???)  My service is still active even though it has been over 30 days since I submitted the request.  What does it

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Changing display names on physical phone

I am trying to change the names displayed on the buttons on the phone, and on the side car. The phone numbers are assigned to users, and even though I changed a user (unassigned/reassigned) online, the physical phone still displays the old user.  When I search the directory on the physical pho

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Upload dropping to almost zero

For the last couple of weeks my upload speeds will randomly drop from 300Mbps to under .5 Download speeds remain constant. Any and all help accepted.  This is directly into the Comcast business modem. All devices have the exact same issue at the same time.

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Non-Delivery of email from our server on a Comcast Business IP

The entire Comcast Business network (96.64.0.0/11) is listed on UCEPROTECTL2 and other ISPs are blocking our legit email even though our mail server IP has never been individually listed. Our employees are not getting important messages sent through the SMTP to SMS gateway, and this is alienating n

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Remove Domain from SecurityEdge Blocklist

One of our domains used for sending out critical alarms for customer's automation systems is blocked by Comcast SecurityEdge. We need this removed as soon as possible as customers with Comcast internet are unable to reach our email server. We are not listed on any blacklists as well. It is unaccept

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Early Termination

I have never distrusted a company more than Comcast Business ever in my life. After over billing me for over two years I finally received a refund, just to find out that I was still being charged for an account at an address that I have not been at for over two years. The charges on the contract I s

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Forward a Comcast VoiceEdge POTS line?

My company has a POTS line through Comcast in addition to our Business VoiceEdge service. Can we forward that line to another phone number? I don't have the ability to administer it through the portal.

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SMTP Authentication - Keeps forcing password change

Why does Comcast keep forcing me to change my password for my authenticated SMTP access because they detect "security issues"? This will happen at random times.  Even after I change it, it will get locked another time or two before it sticks within the first hour or so.  This is a huge i

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Xfinity mobile switch incentive fail

Currently counting the days until the end of my Comcast Business Mobile service contract. After numerous telephone calls, dating back to December, to mostly agents who seem content with simply transferring my problems on to someone else, it appears the Visa card promotion Comcast's agent offered for

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Can’t get billing to answer the phone

We’ve been trying for two weeks to get you guys to answer the phone so we can settle our billing dispute. Tell me what I need to do before you cut off my business account.

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Accepted Solution

Comcast Business IVR is pushing me to Lumen/CenturyLink

The walls they are putting around account management and support! Even my Enterprise and Business reps can't get through it. They also can't help me with billing issues anymore. I have to call in to make changes to my account, so why do I need a rep? At least CL doesn't pretend to care. For decades

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Accepted Solution

Ciena 3903 to Cisco Firepower 1120 for Comcast Enterprise circuit

Hello! We recently got a Comcast Enterprise circuit installed. I received from Comcast the information regarding the Layer 3 IP info and the usable IP info, but I've never set up a circuit of this type and we were left with no instructions on how I should configure my Firepower 1120 to receive the c

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TP-Link TC-7620 Download Speed never above 120Mbps

Hello,Comcast Business recently upgraded my download speed from 100 to up to 300. I run my own modem a TP-Link TC-7620. According to Comcast this modem is compatible with their "Business Internet 300 & 300 Plus & Below". Comcast Business Internet device compatibility | Comcast Business Suppo

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Router not honoring blocked devices, nor reserved IP addresses

Hi there, we just had a router failure and comcast replaced our Cisco router with a Technicolor CGA4332COM. Having some weirdness now. Our printer has needs a static (local) IP address.  So I reserved the proper IP with the printer's MAC address.  Seemed to work OK.  Then I got a ca

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cct: [Edited: "Personal Information"]6 - remove from my account at https://business.comcast.com/

I am writing to request the removal account information from my account on Comcast Business - Official Site. My username is [Edited: "Personal Information"] To provide context, the account in question was transferred for payment purposes to [Edited: "Personal Information"] The account details are a

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Transfering call on iphone app to ext voicemail?

How do you transfer a call you answer with the be anywhere to another extensions voicemail? Dialing *55 then the ext and # does not work on the app. Also sometimes when I try to do that, It will make the call in limbo on my line even after the call has ended. It seems to mess up the entire app. Can

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New service at a new construction business

We finished the contruction of a new gas station , we made sure to ask the contractor to add a conduit 1.5 inch ( an inch and a half) only for the internet ,all the way from the electric pole underground to the building. And when we called comcast for the Service someone showed up from comcast to in

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How can I get Comcast to setup a Reverse DNS Record?

This has become very difficult ask. Comcast is perhaps not able to do this anymore? I simply want a reverse DNS setup for my e-mail server at my office. How can I get through your automated system and through your tier-1 support to get someone do just simply, add a reverse DNS record? It used to

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CGA4332 Static IPv6

All, I'm adding yet another thread on this topic, trying to get official guidance from Comcast Business regarding supported configurations. I have static v4 and v6 addresses, I have my network router set to use PD to get a /59 prefix from the Comcast supplied CGA4332 modem. My prefix changes whene

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Problem with Mail Throttling (RL000003)

Since the end of last week, we have been unable to email comcast.net customers through our mail server, receiving an RL000003 error each time.  We've been using the same IP for years and have not had any security incidents that we are aware of.  This does not appear to be "rate l

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