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Issues with the Desktop App
Our users all have been having continued issues with the desktop application being stuck in an endless login loop when in Windows 11. We have uninstalled, reinstalled, ensure everything was shutdown through the task manager and we are continually running into this issue.
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Business VoiceEdge ®
How to Upgrade Comcast Business service? (No reply or promised callback from Comcast)
I'm an existing Comcast Business customer trying to upgrade my internet service, especially upload speeds. So far, the option I've been offered would increase my download speed but leave upload unchanged. I emailed Comcast on September 21 and called support on October 5. During that call, I was told
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Connectivity
How do I set up voicemail on main line
Can not set up voicemail on main line
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Business VoiceEdge ®
Comcast Business refuses to send me a transfer PIN for transferring wireless service
I really don't know what to do. I am transferring wireless service to another provider and after verifying my account via text multiple times, the one text that is not sending is the text message with my transfer PIN. After speaking with Business Support for over 90 minutes, I was told I was being t
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Customer Service
how to resolve a business dispute
How do you get Comcast to acknowledge an issue. I have been shuffled to everyone under the sun. I have voice edge fiber internet, tv and a fax land line. I have been a commercial customer for 15 years and always been on auto pay. When I saw the issue I took it off auto pay I am not ok with paying an
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Customer Service
Comcast Business: Is 15 Years of Customer Loyalty Worth Anything?
I've been a loyal Comcast residential internet customer for 15 years, currently paying $60/month for internet that serves my entire household, multiple people, and numerous devices. I recently opened my own private counseling practice and signed up for Comcast Business Internet. I'm a solo business
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Customer Service
County changed the name of my street
The county changed the name of the street our business is on. How do I get the service address updated on the business account at Comcast?
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Customer Service
Still being billed for cancelled phone lines
We moved our business and cancelled our Comcast phone lines as of October 2nd. We received a bill from Comcast for all our phone lines for the month of October how do we reverse this bill?
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Customer Service
How do I turn off "Xfinity mobile" and "xfinity wifi" ssids ?
Question in title. I can't find anything in the "cusadmin" interface to turn these off.
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Business WiFi
URGENT: Comcast Business Mobile Porting Failure – Request for Executive Escalation
I am requesting immediate assistance from Comcast Business Corporate Escalations. I began transferring my mobile number from T-Mobile to Comcast Business Mobile on October 2, and 10 days later, the transfer remains incomplete. I have spent countless hours with customer service, participated in multi
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Customer Service
Cancellation ignored, continued billing, and collections — requesting resolution
I am giving Comcast one final opportunity to resolve a billing dispute that has dragged on for months despite repeated calls and attempts to cancel. I stopped using the service in January and first tried to cancel in February. On my first call, I waited an hour to speak with someone before I had to
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Customer Service
URGENT FORMAL COMPLAINT & EXECUTIVE ESCALATION – Comcast Business | Misleading Sales, Unauthorized Charges & Demand for Refund
Hello, My name is [EDITED: Personal Information], owner of [EDITED: Personal Information]. I am requesting the direct email address of Comcast Business Executive Customer Relations, Corporate Escalations, or the senior executive responsible for resolving formal customer complaints. I need to submit
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Customer Service
Unresponsive Comcast Representatives, Incorrect Equipment, & Overcharging
TLDR: Comcast is overcharging us for incorrect equipment that we sent back, and I cannot get a resolution or response. I sent a DM, and I am hoping that helps, but if anyone knows an effective way to escalate an issue for assistance, any advice would be appreciated. I have been attempting to resolve
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Customer Service
I cannot navigate through my comcast business mobile account bc it is transferring me to Xfinity login
I cannot navigate my comcast business mobile account and look at and shop for phones for an upgrade because it keeps sending me to an Xfinity log in page. I have used different browsers on my laptop. I have used my comcast mobile app and the mobile app isn't even showing my comcast mobile only the i
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Customer Service
business voice portal not working
business is subscribed to business voice but every time i try manage it on the website ( i wanna manage the call forwarding) website will say sorry! SOMETHING WENT WRONG and its been going on for months. We tried to manage it thru the mobile app and its says "VOICE no phone number assigned. to acces
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Business Voice
Locked out of Comcast business account, 2FA code sending to former employee's phone
Hi, We are locked out of Comcast business account, 2FA code sending to former employee's phone. I asked the owner but he said he didn't know because the former employee set it up. Let me know what I should do. Thank you.
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Customer Service
How can I file a private formal complaint?
How can I make a formal complaint about several specific employees regarding an issue with our Comcast Business account? Having several manager level employees not responding to emails or voicemails and also not doing their jobs correctly needs to be looked into by management. Unfortunately, by the
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Customer Service
Need to cancel business account
I need to close account number [Edited: "Personal Information"] I want this effective immediately. Please email how to cancel and any forms to [Edited: "Personal Information"] Thanks, [Edited: "Personal Information"]
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Customer Service
How to file a complaint against a sales person
Hi, This person's [Edit: "Personal Information"]. I talked to him to open business mobile service with him. I gave him all sensitive info about my business and personal info. He said he will transfer everything for me. But the end of the day, I transferred myself. I tried to call him email him in th
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Customer Service
Dispute a charge
Hi, I was on the phone with a helpful rep for an hour on August 19th to help troubleshoot a modem+router that wasn't routing wifi properly. She escalated the issue after failed attempts to resolve remotely and had a service tech visit our business the following day, August 20th. The representative e
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Business WiFi
