I just closed down the business permanently due to lock of business. I spoke to customer care today and informed that I need to pay early termination fee due to remaining contract. Upon research I have come across this "SERVICES CUSTOMER TERMS ANDCONDITIONS, Section 5.2 Terminationfor Cause Section

Have had the same issue for a while when logging into my Comcast business account. I enter all my payment information and when I click the continue button, nothing happens. There are no error messages ro anything, it just does not do anything. I have tried clearing the cache and cookies on the webpa

How do you get the wifi to resolve to the business gateway as it's router so it connects to the same subnet. Right now, when connecting the wifi is routing with it's own 172.16 subnet and not the gateway's 10.1.10.1 network. Do you just turn off DHCP in the network of the APs when you configure a ne

Hello, When I click "View Channel Lineup" in my account, I don't see anything. I've tried using the chat feature and calling to get this information but have not gotten anywhere.  How do I find out what channels I have? Sonya

I have never left a comment about bad service before, but this is not okay. I was lied to every step of the process in switching my services and now my organization is out close to $500 because we never received the Voluntary Disconnect Request. The agent informed me that "they emailed us the Volunt

ISSUE 1: We are in the middle of construction and we need the service drop connection for our coax relocated from an old utility pole to a new utility pole. A new utility pole was installed because the old one was no longer suitable to hold service connections. ISSUE 2: The physical coax cable lin

Hello, I activated my EDI connection yesterday and I need to request a PTR record to allow my services to function correctly. I was advised I need to post here to open a ticket and then DM Business Support the information. Thanks so very much!

I have made several attempts to access my account. I have never been able to sign in.

Hello, I'm looking for help about how to remove one of our domains that for some reason is listed as malware on securityedge. When we try to access from our business, we get the malware page error.  The site and domain was just created 72 hours ago.

Quiero utilizar 2 cuentas de business por separado (diferentes negocios) pero no puedo abrir mi cuenta en una de ellas porque dice que ya está registrada, y siempre me manda a la otra cuenta la cual no es la que necesito usar

Hi, In 2014 someone helped me set up Classless Reverse DNS delegation per RFC 2317 and I needed to switch nameservers to Amazon Route 53. I've already copied records over, just need a tech to make changes on the Comcast zone. Can anyone help me? I can provide details over a DM My original request

I would like to go over my bill. Is that possible through direct messaging here?

I have return equipment acknowledgement form from comcast but was still charged for old equipment.

We have a bulk account in a skilled nursing facility with over 200 residents. We just had a new Q2Q equipment installed. We are not getting video to most of our TV’s, just audio.

All logs from Last Week[Docsis][1049]: No Ranging Response received - T3 time-out2025/1/09 21:30:07Warning[Docsis][1049]: No Ranging Response received - T3 time-out2025/1/09 19:51:59Warning[Docsis][1049]: No Ranging Response received - T3 time-out2025/1/09 17:17:30Warning[Dhcpc][1945]: erouter0 got

Ive had comcast business for my home office for (2) 2 year contracts, but after reviewing all the offers I decided it was best to renew a contract with residential this time around. I have already signed the Disconnect Document, but the couple times ive tried to call and establish a new residential

I am trying to use Call Forwarding Selective to route away calls made to my exec teams' unique 10-digit phone numbers. I am able to successfully route away external calls, however, it is also routing away internal calls. I want to be able to make internal transfers to them when needed, and to let th

I need to request PTR Records for my static IP addresses. How do I make that request?

Why is there a domestic call charge that varies monthly? I tried to get an answer from support, but unclear.  We didnt have any collect calls or anything unusual.  Support stated it may have come from an incoming call on a certain day.  We do not work on that particular day, so why a

Has anyone had this issue before? We have one main parent account which includes 3 child accounts on it. The parent account is where all payments and charges occur. A year ago, Comcast applied a payment to one of the child accounts which now has a credit sitting on it. However, on the parent account