New Member
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2 Messages
tutorial videos for account management
I have been tasked with taking over the management of our account. I need to learn how to change greetings, set up be anywhere, hunt groups etc... The instructions I find on the website do not match what I see when I follow the instructions. I cannot find any training videos on the website or on YouTube that are relevant.
Where can I find training on this website and phone system? Right now if I was given a say in who we used for our phone system Comcast would be the LAST company I would suggest. I have fought this website since we opened the account, and find it decidedly NOT user friendly.
Comcast_JustinC
Official Employee
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26 Messages
2 months ago
Hello, EFisher thank you for taking time out of your day to create a post. I'm sorry to hear of the frustration with the Hunt Group documents and videos. I was able to locate a few different articles off the Comcast Business website.
Are these the ones you're having issues when seeing the mismatched information?
https://business.comcast.com/support/article/voice/manage-hunt-group-settings-online
https://business.comcast.com/support/article/voice/manage-hunt-groups-for-voiceedge-select
https://business.comcast.com/support/article/voice/edit-your-hunt-group-settings-for-business-voiceedge
From experience, I've noticed at times when accessing the website and I have any issues. Accepting all cookies at the bottom of the website is helpful - located under "Cookie Preferences". You can also toggle any existing ones on/off and save.
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