I'd like to retract the accepted solution.  I was left with the impression that the loyalty department had submitted a ticked to upgrade my speed after speaking with them last Friday. But after four days of waiting and the ticket not being serviced, I called back into support this morning and learned my account is "locked" to a sales agent, which apparently blocked that ticket.  I am speechless that I simply cannot find a path to happiness for "simply" upgrading my speed from the 40 mbps starter plan to a 150mbps level without signing a new contract, leasing new equipment (currently own my own good to 400 mbps) and paying an installation fee for the new equipment I neither need or want.  I really want to stick with Comcast as the reliability has been great. But this whole experience has me now looking for other options and has lowered my opinion of Comcast severely.