New Member
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2 Messages
Problems when both Ethernet and Wifi are enabled
A client has an odd problem. They complained that on their laptop trying to connect to certain sites returns ERR_CONNECTION_RESET (including comcast.com and email, google.com). The desktop seems to be fine.
I finally discovered that turning off the laptops WiFi fixed the problem.
The router is a Comcast Business unit (CGA4131COM Technicolor ver 2.4). Could there be a bad WiFi setup that would cause an issue like this?
Comcast_ThomasC
Official Employee
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49 Messages
2 months ago
Hello, @user_ff5c72 that error is caused by an issue with the internet connection. Try rebooting the modem and router. Here is a list of other possible fixes I've found:
1. Check the VPN setting or disconnect from it.
2. Clear the Browser Cache
3. Deactivate antivirus and firewall
4. Disable Proxy Server Access
5. Reset TCP/IP Settings
Let us know if any of these resolve the issue.
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