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Comcast Business IVR is pushing me to Lumen/CenturyLink

The walls they are putting around account management and support! Even my Enterprise and Business reps can't get through it. They also can't help me with billing issues anymore. I have to call in to make changes to my account, so why do I need a rep? At least CL doesn't pretend to care. For decades

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25

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Caller ID Control

Is there a way for me to control how Caler ID on Outgoing calls shows up?

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3K

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Ciena 3903 to Cisco Firepower 1120 for Comcast Enterprise circuit

Hello! We recently got a Comcast Enterprise circuit installed. I received from Comcast the information regarding the Layer 3 IP info and the usable IP info, but I've never set up a circuit of this type and we were left with no instructions on how I should configure my Firepower 1120 to receive the c

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21

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My Account Portal Is Showing a Pending Order After Installation

I have recently had internent, tv and phone installed, but in my portal, I just see "Pending order" and some information on an installation checklist, order summary and how to understand my bill.  I would like to manage my account including change my Wireless Network Name and Password as well as set

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4.9K

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Samsung Smart TV can't reach the internet

Hi we have comcast business internet the 150mbps package.A cisco DPC3941B HW Rev 1.0 (that i haven't been able to see connected devices on for months! uhg! pain in the rear)Samsung MU6290 Smart TV (with the latest firmware and manually defined 8.8.8.8 or 75.75.76.76 or 8.8.4.4 dns) The smart tv work

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15.4K

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Block certain incoming numbers?

Is there a way to clock certain incoming numbers?  We keep getting spam calls from a few very specific numbers.  I know I've done it at home in the past.   I looked at the Manage Call Security and Privacy page and none of those options are what I'm looking for.

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7.6K

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lost router password

Hi, I don't have my business router username/password, or I fat-fingered it upon entry. Could I get a remote reset for that? This is a newer model, minus the Reset button.

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90

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Call Forwarding when client reaches voicemail

Hello! Is there a way that a client can remove themself from a voicemail box if they want to talk directly to a different individual. I am thinking, if they reach someone's voicemail they can press '0' to be redirected to receptionist or different extension.

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55

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What is the procedure to remove the pots lines from the Arris model TM 608g voice modem

I have an Arris voice modem tm608g. I need to return it to Comcast. It has several pots telephone lines attached. How do you remove the pots lines from the modem?

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51

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Want Corporates Email To File A Formal Complaint About Business Class Service

I am beyond livid at this point. The constant run around the constant it's not us it's you or never following up is getting really old.  Last visit was several months ago for another outage and they couldn't find the node we are on and was supposed to get back to us.  NO WORD & that w

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603

5

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Not allowing changing of Business Internet plans. (Downgrade) How is this legal?

My promotion period ended for our Business Internet 200 Standard and have been trying to downgrade to Business Internet Standard 100 unsuccessfully to the point Im ready to drop Comcast altogether for an alternative provider. I called two days ago requesting the downgrade. After the CSR tried to

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361

4

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Create New Comcast Business Email Address

I need to create a new comcast email address with the use of @comcast.net.  The business cards have already been printed. I cannot figure it out....:( Can someone please assist?   🙂

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12.7K

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Closed

New Voiceedge Desktop App and Ringing

Using the new voiceedge Windows App and USB Headset.  The headset will ring when there is a call, however if I have my headset on the charger, I can not hear when a call comes in. Is there a way to simultaneously ring a different audio device (PC sound card/speakers) and the headset so I can hear wh

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5.4K

16

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dpc3941b router can I use both the private lan and my 5 static IP addresses

I recently had a business install from comcast.  I purchased 5 static IP addresses.  The router came preconfigured to do routing to a private 10.1.10.x network using dhcp. That works fine.  Can I also use the 5 provided static public IP addresses (something like 98.234.x.x) that I purchased without

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3K

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Wifi externder for CGA4131COM

The Wi-Fi strength on the back of my warehouse is weak, does comcast offer a Wi-Fi extender? Or any suggestions?

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706

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How to setup IPv6 without Comcast DHCPv6 prefix delegation

With the troubles I've had with IPv6 with this week's modem firmware update, I've determined how to utilize IPv6 without the modem's DHCPv6 PD. I've already commented on this in another thread, but I've decided to start another thread here as I've learned a bit more and so far things seem stable. I'

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5.5K

9

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Can't download bill

I'm signed up for ecobilling (business). Every month I come on and download our bill, but this month that option doesn't seem to be available anywhere. The link or button I would have normally clicked isn't there. I tried Chrome and Internet Explorer and ti's the same on both browsers, so it doesn't

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6.2K

23

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Time/date out of sync

My VVX311 Polycom phone has no dialtone and has the error message "Time/date out of sync"I've tried unplugging and plugging the phone back in, unplugging and plugging the ethernet cable back in, Home>Settings>Basic >Restart Phone and 0,1,3 keypad Reboot Phone. None have worked.  

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315

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Reset the cusadmin/highspeed password for my modem

Some one changed the login that is no longer with my company.. can you reset it automatically?

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7K

8

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Need a PTR record

We would like to have a pointer record added.  Thank you.

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5.7K

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