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Reset cusadmin password to default
Hello, I am the new IT guy for the company and I need access to the modem, but the default password was changed prior and nobody knows it. Can somebody reset my modem password to the default one please? Thanks in advance.
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Equipment
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Be Anywhere For Direct Line and Not Hunt Group?
We have a hunt group that is associated with our main line. It rings a number of phones when someone calls into the main line, allowing any of the available employees to answer. I would like to enable "Be Anywhere" on my cell phone, but I don't want the Hunt Group calls to ring, only calls direct to
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Business VoiceEdge ®
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Account User Activation Error
I set my boss up with a user account to be able to view and pay our Comcast bill. When trying to activate his account he gets this message: "You are currently signed in as 'Eric D******' . In order to complete the activation of a different user, you must first sign out of your current session by sel
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Customer Service
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Email from someone claiming to be a comcast business representative is "sus", as the kids say...
I recently received an email at the address I use exclusively for sending and receiving email from Comcast that claims to be from a "National Sales Director" for "SMB Solutions" and includes a Comcast Business logo and privacy footer, however the From: address is not from a comcast or xfinity domain
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Customer Service
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VoiceEdge on desktop is spinning in an endless loop.
After signing in to VoiceEdge on desktop it displays the message "Returning you to VoiceEdge" and spins endlessly. A previous thread said to message "Xfinity Support" but that's no longer a contact to send a message to it appears.
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Business VoiceEdge ®
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Able To Forward Incoming Call To Different External Number On-The-Fly?
We have Comcast Business Voice. Is there a feature code available that would allow us to forward an incoming call to an external number on the fly? I guess it would go something like this: Incoming call wants to talk to someone who isn't here. We place the caller on hold, enter a feature code and a
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Business Voice
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Official Solution
microsoft 365 subscription says 3/2 accounts used but only 2 accounts are assigned in comcast and microsofts admin consoles. how to fix?
Basically that. we recently went down to 2 email accounts they are all deleted in the outlook admin console but 2. only 2 are listed as assigned now in the comcast admin console. however the subscription still says it is 3 of 2 users and says to buy more.
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Customer Service
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Installation 'Pending'- can't access account
We finally got our internet set up on Tuesday after several false starts, but I now can't access any of the necessary pages on My Account. I have the banner across the top that says "Installation appointment- pending" and "Installation complete- pending". Most of my attempts to try to update this ha
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Customer Service
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Closed
Unacceptably slow internet
I am running a business.I am paying for 50 Mbps download speeds. I am now constantly getting 6-10 MBps. I have had a technician out here... and we found the problem -- the node is completely saturated by users (to the tune of 98%+). You need to split those nodes so we are getting the speed for which
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Connectivity
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Closed
How Can I Speak with a Comcast Retention Supervisor?!
I've been complaining to Comcast about poor service for several months. They have not been able to resolve and one of the on site techs admintted to me that their service is over utilized in my area and until its resolved on their end there is nothing that can be done. I am now asking to be released
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Customer Service
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Closed
169.xxx.xxx.xxx Ip Adresses
Im having issues with clients connected to out guest network. We recently changed our comcast wireless gateway for a comcast modem no wireless. We manage our wireless conections via 2 access points.But since like 2 weeks ago we are having issues with some devices not connecting to router/modem or no
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Connectivity
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Phone Outage
I need help to contact Comcast about a phone outage. Our business phones have been intermittent all day (Sept. 8, 2023.) I reset the modem with Comcast 2-3 hours ago but the problem persists. I called Comcast a 2nd time for support and also tried to reach them through the internet though our busines
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Business Voice
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Closed
Comcast refuses to uphold signed contract
We worked with Comcast to come up with a contract on 12/20/2017. We signed and returned the contract through docusign on 12/20/17. In January the bill was not changed, I called and they said the new contract would not be applied until February. In February the bill again was not changed, I called
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Customer Service
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I'm on paperless billing, but I still get a bill in the mail
The title says it all: I'm on paperless billing, but I still get a paper bill in the mail (and I get an email).
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Customer Service
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Not allowing changing of Business Internet plans. (Downgrade) How is this legal?
My promotion period ended for our Business Internet 200 Standard and have been trying to downgrade to Business Internet Standard 100 unsuccessfully to the point Im ready to drop Comcast altogether for an alternative provider. I called two days ago requesting the downgrade. After the CSR tried to
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Connectivity
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Tax exempt for non-profit organization
Would you be able to assist us with a tax exempt question? Our organization is a non profit tax-exempt, and the tax-exempt certificate has been provided to Comcast on at least two occasions. We are recognized as "Religious Organization" that meets all the organizational and operational requirements
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Customer Service
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Advance notice for planned updates
I'd like to suggest that Comcast Business account holders be notified at least 24 hours in advance of impending infrastructure/system updates that may cause service outages. These unscheduled outages may be a minor irritant for residential customers, but far more impactful to business clients. We
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Customer Service
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PTR request
As titled, this post is to avoid "unsolicited messages" to Comcast reps.
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Domain Names/Static IP
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Need access to Port Forwarding
Hello, I am trying to access the admin tool at http://10.1.10.1/, but the default info isn't working. I've tried csuadmin with both highspeed and CantTouchThis. Is there a way to reset the password?
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Business WiFi
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Email shows as being sent but not being received by recipients
Email shows as being sent but not being received by recipients my emails are not being received by the recipients. Can you please help me with this, this is a business account
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Customer Service