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Upgrade Speed Online Without Sales Agent or New Contract
I would like to simply upgrade my current business plan to a higher tier without signing a new contract or dealing with a sales agent trying to upsell me to new services I do not need. I have been a faithful customer for years, yet all online paths lead to the same screen, requesting a callback from
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Business WiFi
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revenue share
I have been waiting for Copper Flats Q1 2024 Revenue share check since 5/2024. The Team in charge of this has become completely unresponsive, I need a response to provide my corporate team, as they are also reviewing the CB renewal contract as well at this time.
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Customer Service
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Unable to click "View or print full bill"
Hello, I have a new account which was hooked up last week. When I go to the Manage Account -> Bills page I'm shown my bill Summary. When I attempt to click the View or pay bill link here: The cursor renders in text selection mode rather than the normal link cursor. Clicking
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Customer Service
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Tax Exemption
My business, New Community Covenant Church, is a tax exempt church. I would like to submit my tax exempt paperwork to Comcast so that it can be applied to our account so that the taxes are taken off of our bill. Can you please tell me where to submit that information? Thank you, Sarah Ekstrand
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Customer Service
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Unable to view my bill on the website
I too cannot view my bill. All I have is 'installation is scheduled' even though I was installed about 2 weeks ago.
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Customer Service
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Block certain incoming numbers?
Is there a way to clock certain incoming numbers? We keep getting spam calls from a few very specific numbers. I know I've done it at home in the past. I looked at the Manage Call Security and Privacy page and none of those options are what I'm looking for.
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Business Voice
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Comcast Business IVR is pushing me to Lumen/CenturyLink
The walls they are putting around account management and support! Even my Enterprise and Business reps can't get through it. They also can't help me with billing issues anymore. I have to call in to make changes to my account, so why do I need a rep? At least CL doesn't pretend to care. For decades
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Customer Service
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Caller ID Control
Is there a way for me to control how Caler ID on Outgoing calls shows up?
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Business VoiceEdge ®
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Ciena 3903 to Cisco Firepower 1120 for Comcast Enterprise circuit
Hello! We recently got a Comcast Enterprise circuit installed. I received from Comcast the information regarding the Layer 3 IP info and the usable IP info, but I've never set up a circuit of this type and we were left with no instructions on how I should configure my Firepower 1120 to receive the c
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Connectivity
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My Account Portal Is Showing a Pending Order After Installation
I have recently had internent, tv and phone installed, but in my portal, I just see "Pending order" and some information on an installation checklist, order summary and how to understand my bill. I would like to manage my account including change my Wireless Network Name and Password as well as set
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Customer Service
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Closed
Samsung Smart TV can't reach the internet
Hi we have comcast business internet the 150mbps package.A cisco DPC3941B HW Rev 1.0 (that i haven't been able to see connected devices on for months! uhg! pain in the rear)Samsung MU6290 Smart TV (with the latest firmware and manually defined 8.8.8.8 or 75.75.76.76 or 8.8.4.4 dns) The smart tv work
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Connectivity
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lost router password
Hi, I don't have my business router username/password, or I fat-fingered it upon entry. Could I get a remote reset for that? This is a newer model, minus the Reset button.
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Equipment
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Call Forwarding when client reaches voicemail
Hello! Is there a way that a client can remove themself from a voicemail box if they want to talk directly to a different individual. I am thinking, if they reach someone's voicemail they can press '0' to be redirected to receptionist or different extension.
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Business VoiceEdge ®
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What is the procedure to remove the pots lines from the Arris model TM 608g voice modem
I have an Arris voice modem tm608g. I need to return it to Comcast. It has several pots telephone lines attached. How do you remove the pots lines from the modem?
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Business VoiceEdge ®
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Want Corporates Email To File A Formal Complaint About Business Class Service
I am beyond livid at this point. The constant run around the constant it's not us it's you or never following up is getting really old. Last visit was several months ago for another outage and they couldn't find the node we are on and was supposed to get back to us. NO WORD & that w
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Customer Service
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Not allowing changing of Business Internet plans. (Downgrade) How is this legal?
My promotion period ended for our Business Internet 200 Standard and have been trying to downgrade to Business Internet Standard 100 unsuccessfully to the point Im ready to drop Comcast altogether for an alternative provider. I called two days ago requesting the downgrade. After the CSR tried to
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Connectivity
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Create New Comcast Business Email Address
I need to create a new comcast email address with the use of @comcast.net. The business cards have already been printed. I cannot figure it out....:( Can someone please assist? 🙂
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Connectivity
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Closed
New Voiceedge Desktop App and Ringing
Using the new voiceedge Windows App and USB Headset. The headset will ring when there is a call, however if I have my headset on the charger, I can not hear when a call comes in. Is there a way to simultaneously ring a different audio device (PC sound card/speakers) and the headset so I can hear wh
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Business VoiceEdge ®
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dpc3941b router can I use both the private lan and my 5 static IP addresses
I recently had a business install from comcast. I purchased 5 static IP addresses. The router came preconfigured to do routing to a private 10.1.10.x network using dhcp. That works fine. Can I also use the 5 provided static public IP addresses (something like 98.234.x.x) that I purchased without
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Domain Names/Static IP
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Wifi externder for CGA4131COM
The Wi-Fi strength on the back of my warehouse is weak, does comcast offer a Wi-Fi extender? Or any suggestions?
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Equipment