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New Member

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3 Messages

Monday, May 13th, 2024 2:20 PM

Ciena 3903 to Cisco Firepower 1120 for Comcast Enterprise circuit

Hello! We recently got a Comcast Enterprise circuit installed. I received from Comcast the information regarding the Layer 3 IP info and the usable IP info, but I've never set up a circuit of this type and we were left with no instructions on how I should configure my Firepower 1120 to receive the copper handoff from the Ciena 3903 Comcast installed for this circuit. I'm using Cisco's ASDM software to interface with the 1120, if that makes a difference.

I have searched around but been unable to find the documentation I'm looking for and I'm hoping someone could either help me determine what my configuration steps are or point me to any documentation that might give me an idea of how to properly set this up.

I greatly appreciate any help or insights in advance!

Accepted Solution

Official Employee

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22 Messages

2 months ago

Howdy sumnertnecc

Thank you so much for reaching out. To provide the clearest possible support, we would want to steer you to the source. (800) 391-3000. is the phone number that would want to call for support, they will walk you through the steps and can most likely relay some reference information as well. 

New Member

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3 Messages

@Comcast_ThomasE - excellent! Thank you very much! Is that a 24/7 support line -- out of curiosity?

Official Employee

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22 Messages

Absolutely sumnertnecc! The support would be available 24/7. 

New Member

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3 Messages

@Comcast_ThomasE -- thank you very much. I'll give them a call then

Official Employee

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21 Messages

You're welcome! Let us know how it goes and if you need anything else, @sumnertnecc!