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New Member

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1 Message

Friday, February 14th, 2020 10:00 AM

Block certain incoming numbers?

Is there a way to clock certain incoming numbers?  We keep getting spam calls from a few very specific numbers.  I know I've done it at home in the past.  

 

I looked at the Manage Call Security and Privacy page and none of those options are what I'm looking for.

Accepted Solution

Official Employee

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526 Messages

4 years ago

I know how frustrating it can be to get a lot of unwanted calls. I apologize for the delay in our response. You can always block unwanted numbers from reaching you buy using our selective call rejection feature. More information on this service and how to access it can be found through this link https://comca.st/2SyUWW1

When you don't want to be interrupted by certain callers, Selective Call Rejection allows you to create a list of up to 12 numbers that will receive an announcement indicating you are not presently accepting calls. 

Add Phone Numbers to Selective Call Rejection:

  1. Log in to Comcast Business My Account.
  2. Under the Services tab, select your voice service.
  3. On the right-hand side, select Feature Settings and then select Privacy.
  4. Scroll down to Selective Call Rejection and select Add New Rule.
  5. Add a Rule Name. To add specific phone numbers, select Selected phone numbers and add the phone numbers you would like to be a part of the rule.
  6. Select Add Rule.

1 Message

I am not finding the area where "Feature Settings" is on the right hand side.

Official Employee

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26 Messages

Good Morning, @user_32ab97! Thank you so much for reaching out to us here on Comcast Business Forums. I am sorry to hear that you are not seeing the tab, what are you seeing? The updated instructions are here https://business.comcast.com/support/article/voice/phone-using-call-management-features. If you are unable to get it resolved, our phone support here  (800) 391-3000 can work through getting blocks setup with calls within the last 28 days. Please let us know if you have any further questions/concerns. 

1 Message

We have numbers with other carriers that are forwarded to our Comcast Business phones.  After attempting to block them with the instructions you've listed, the caller still can get through.  

Official Employee

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20 Messages

user_e9aed0 When you transfer or forward calls to an external number, the receiving party will see your caller ID name and number. They will not see the caller ID of the party that is being transferred or forwarded. This means you may need to block the number with each of the other carriers to ensure they no longer get through. 

 

New Contributor

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1 Message

2 years ago

Just block? Without a stupid announcement, please? I need to block block certain callers.

Contributor

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17 Messages

Hello @user_87aada! I can understand the desire to have numbers simply blocked without an announcement and we greatly appreciate your feedback. This link shows all of our business voice features that are available, however I'm not showing another option to block specific numbers without an announcement. We're always looking for ways to make our products and services better, and your feedback is important to us! 

I no longer work for Comcast.