We recently moved to a new location and moved our service with us. Our online account shows that the prior location was disconnected, but there is no way to link a new account.  The online dashboard shows the order (two orders for some reason) but no linking option to associate the new interne

I rest my modem so do I need to have my static ips configured again?

I pay a significant amount for the Business Voice Edge Service, but my .wav files, which are crystal clear before I upload them, are full of static and skipping when you actually call my store. Anyone have any suggestions? I record as .m4a, listen to it, it's perfect, convert to .wav, listen to it,

Hello, Can someone please tell me which bridge mode to set in the CBR2-T config, so I can config a pass though for my Fortinet 60F firewall? I have a small block of statics that I'll use with the 60F for both WAN interfaces and VPN interface for remote access. Neither bridge mode seems to work for

im currently a comcast business internet subscriber but I'm thinking of switching to residential internet to bundle with their tv service, I'm wondering is there any difference in quality between residential and business internet?

My email with comcast.net is working fine. But for some reason UCEPROTECT has decided to block all (at least every address I've tested) the entire 50.128.0.0/9 subnet, which unfortunately includes my little /28 subnet.  I've contacted, as best I can, UCEPROTECTL2 and their only offerring is fo

I'm trying to set up an Algo 8180, the ringer works, but I can't figure out how to page to it.

I would like to get PTR records set up for my static IP addresses.

Hello, I was given access as a Primary Manager but there are accounts I'm not able to see when I log in. I tried linking them but receive an error message.  How can I get access to all of our accounts?

Our bill tripled from our previous bill. We use 20gb on the average per month. Customer service offered to double my previous bill or see you later. Anyone else dealing with this? We've been comcast customers for over a decade at our other location. Are we paying for PGA sponsorships now? I can't fi

Looking for a support staff who knows what rDNS is. I got 13 static ip address the other day and spent 5 phone calls 30-60 minutes each talking to some accent support staff who's trying really hard to undertand what rDNS is. They kept say you need to call your domain provider to set that up. 

I have 13 usable static IP addresses. Last night all was well. This morning, half of them aren't routed anymore. Traceroute out dies one hop past the gateway. Traceroute in from another network dies inside Comcast's network. The other half still work OK, but I have important servers on the half tha

Our phones aren’t working right, we can receive calls & hear the person on the line but c they can’t hear us

Hello, I have changed over the name of an old employee to a new one. Caller ID, number name, etc but when someone calls our main line, and inputs their extension it says transferring to ____ and the old employees name, where do i change that?

I am wanting to switch from Business to Residential, as my home based business is no longer doing business. One of the issues I am having is that my phone is not currently working well, so calling the number will do no good as they could not hear me. I tried the chat option only to get the constant

Hello, A few of our new accounts have been eligible to receive a reward card but when I select the https://www.comcastbusinessfulfillment.com link, login, the site just keeps trying to reload and nothing happens.  Is there another way to check?  I have tried this in multiple browsers

Our business is in the 11th month of a 36 month contract for phone and internet service. The business closed permanently 6 weeks ago due to lack of business. After calling to cancel our service, I was informed there was a $875 termination fee.  I mentioned to the customer service rep that upon

My company has business voiceedge and we are moving to another location in the same building in a few months. How do I find out who our account representative is so I can call them and work out the details of what's going to happen and what needs to be done? (I tried calling the customer service nu

I am also having a similar issue. I know it is a Comcast issue, because we attacked a cellar transmitter to the fire panel yesterday, and issue resolved. That cannot be a full time change at this time. Please explain what steps where taken, and How I can get my Primer Rep to help me resolve this iss

My first desk phone stopped working so I spoke to a rep to have a replacement sent out. It arrived, I plugged it in exactly how the previous phone was plugged in, and when it starts up it says the date/time are out of sync and when it tries contacting Polycom ztp, it fails. I tried plugging it into