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DNS Zone File

Requesting a full copy of my zone file

Question

 • Domain Names/Static IP

18

1

0

Forgot my Cusadmin Password

Hi! I forgot my cusadmin password for my router and I don’t want to reset it, anyone able to help? (I changed it so it’s probably not “highspeed”)

Question

 • Equipment (Modems,Gateways)

55

1

0

Cisco Gateway Password Change

The password on my business router has changed itself and i can not log in to the the admin tool. WOuld irt be possible for anyone to reset the password to its default settings so I can regain access to the router.

Question

 • Equipment (Modems,Gateways)

7

0

0

BGP Peering

Can I peer with Comcast? I have a public ASN and arin assigned /24.

Question

 • Connectivity

13

1

0

cant call out on mobile app

Hello, I have the ComcastBusiness app on my phone and I can't get it to call out. I have Remote Office turned on, and I have the ability to receive calls, but when I go to make a call it has me click on the new number, and the says "the number you dialed is not a working number" or "your call cannot

Question

 • Business VoiceEdge ®

23

1

0

All of our Polycom phones are displaying Time/date out of sync. How do we fix this?

All of our Polycom phones are displaying Time/date out of sync. How do we fix this? We are in transit and our phone system is very important to our operations.

Question

 • Business VoiceEdge ®

12

1

0

Blocked Domain

HelloI wish to remove a domain block from xfinity/comcast. There was a ticket submitted for this issue however no one every called me back.

Question

 • Domain Names/Static IP

22

2

0

Cannot access account settings on business.comcast site, still have "onboarding" redirect.

It has been 48 hours since our business internet installation, and I cannot access any of the settings/options as I am still redirected to the "onboarding" page when I log in. The only tabs are "overview" and "account details". I would like to change the password of our in-store wifi and the wifi ne

Question

 • Business WiFi

22

1

0

Close account

Please close my account.

Question

 • Business WiFi

11

1

0

CVE-2021-20090 router vulnerability

Hello, Has Comcast released a fix and/or statement in regards to CVE-2021-20090? This is a vulnerability that is being exploited in the wild where bad actors can gain information and alter router settings, bypassing authentication. https://www.tenable.com/security/research/tra-2021-13

Question

 • Equipment (Modems,Gateways)

31

2

0

MoCA setup info

Is there a howto or any info on setting up MoCA with the comcast business router and what extra equipment I will need for it?

Question

 • Equipment (Modems,Gateways)

11

0

0

ptr request

i need to set up a reverse DNS (ptr), i have called Comcast tech support but they did not know what am i talking about, i was wondering who do i need to contact

Question

 • Billing & Customer Service

17

2

0

Kristian [Edited: "Personal Information"]

Our Comcast business phone line is unable to accept calls from AT&T. We are a restaurant and are missing orders and reservations. Spent time on the phone with Comcast support and have had no resolution.

Question

 • Business Voice

6

0

0

Disable all wfi on Comcast Router

Hi, I have several Broadcom_Guest plus an Xfinitywifi SSID's broadcasting from my Comcast Business router. We do not use the wifi on this router and want all guest network or any wifi broadcasting from this router turned off permanently. Thanks.

Question

 • Equipment (Modems,Gateways)

40

2

0

W9

We are managing 2 different account for (1) account [Edited: "Personal Information"]  and (2) [Edited: "Personal Information"] Philadephia PA 19101 payment box) . We make payment from Cloudera Inc for both. Which FEIN comcast should we record for the vendor profile? Thank you [Edited: "P

Question

 • Billing & Customer Service

11

1

0

Closed

Everything's back up, and lessons learned...

Good day, I'm happy to report I've got our domain and servers back up and running, and I thought I'd share part of what I went through in an effort to save someone else from making the same mistake I did. THE INITIAL PROBLEM: Reverse DNS records. Of course. This was, in fact, Comcast's issue a

Question

 • Domain Names/Static IP

22

1

0

Reset Cusadmin Password for Modem

Hi, I need to have the password reset for the modem attached to our account. The default passwords are not working. Thank you

Question

 • Equipment (Modems,Gateways)

36

1

0

SO many issues - multiple redundant "locations", unable to add new users, unable to assign phones, etc.

I am having multiple issues including: multiple redundant locations, setting up users, assigning phones and just general timeouts everywhere on the BVE web portal. We are a business with only 2 locations, but 5 appear in the management portal - 3 for one address and 2 for the other. I need to

Question

 • Business VoiceEdge ®

28

2

0

Two headsets at once for training purposes.

I need two headsets active for training purpose through VoiceEdge. They are working through the computer and other apps but not VoiceEdge. I'm sure I'm missing an option somewhere. Any help is great. Thanks!

Question

 • Business VoiceEdge ®

22

2

0

IPv6 Firewall on CGA4131COM Seems To Do Nothing!

I just discovered that the IPv6 firewall on my CGA4131COM seems to allow traffic regardless of the settings. Set to the default of: Typical Security (Default) LAN-to-WAN: Allow all. WAN-to-LAN: Block all unrelated traffic and enable IDS. My internal FTP server i

Question

 • IPV6

30

2

0