Trouble with phone connection

Hey there! Thank you for using our Forums and brining this to our attention. Our team is here happy to help and work with you on the phone connection issues. Please send us a Direct Message so that we can better support you. To send us a Direct Message:

Click "Sign In" if necessary
• Click the "Direct Messaging" icon in the top right corner
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there
• - As you are typing a drop-down list appears. Select "Comcast Business" from that list
• - An "Comcast Business" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it