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New Contributor

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1 Message

Wednesday, March 13th, 2024 3:13 PM

RE: Fire Alarm

I am also having a similar issue. I know it is a Comcast issue, because we attacked a cellar transmitter to the fire panel yesterday, and issue resolved. That cannot be a full time change at this time. Please explain what steps where taken, and How I can get my Primer Rep to help me resolve this issue. 

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Official Employee

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294 Messages

4 months ago

Daycare_IT, Thanks for reaching out to Comcast Business over our forums page for help with the fire alarm concern. As someone who relies on my fire alarm for safety, I understand the importance of getting this resolved promptly for your business. We can help. Just to clarify, before attaching a cellar transmitter to the fire panel, the panel would fault with a COMM failure. Does this sound correct?