I recently upgraded my service and I have this new CBR-T wireless router.  When first installed I did not have time to reset all my rules from my old router so I called support to get a manual on the modem.  They asked what I needed and they switched the modem to passthrough mode. I now want to use

i need comcast business gateway (Http;//10.1.10.1) username & password.my modem model is smcd3g-ccr.i tried cusadmin/highspeed.massage from webpage " The login attempt failed."please, tell me how to get a my gateway username & password....thank you!!

We're undergoing a major renovation which requires our service loop roadways to be cleared 3-4ft in  from the surface. We discovered the main service loop for Comcast is only 2' down and now need to abate that line and have it replaced. This probably will require a directional bore and I'm looking t

As is common, I've tried logging in to our SMC with the default user and password, with reapeated failure messages. Requesting a reset to the default user and password. Thanks.

The password I have for my comcast business router appears to be wrong.  I also tried the default one and I still can not get on.  Can I get it reset?

How can a Bussiness operate without phone or internet? What are we a third world country? I called comcast and they ESTIMATE some time this afternoon! I am dead in the water!

Hi John, Can you assist me in putting my SMC gateway in true bridged mode ?  I am having trouble with call in support. I turned of the firewall options, but suspected that NAT would still stay on which is affecting my voip phones in strange ways. I though it might have SIP ALG on, but something is s

San Francisco business user, internet works however phone is is dead keep answering the calls through my cell phone! Anyone with same problems?

Hello, You would think it would be easy enough to login and find your assigned Static IP addresses from your account page but it appears not. I misplaced the original piece of paper that the Comcast tech gave me with this information. How can I find this? Thanks,Craig

Greetings all, one of my servers is being attacked, attack is under control.who should I report this? the ip is 111.73.46.22 it could be China or a spoofed IP to make me think is coming from China.

Greetings Comcast, I need to have Reverse DNS entry for one of our static ip's. Please advise on best method to request. Best regards,Don Longan

I'm no longer a Comcast customer, but there are still PTR records with my domain names for the IP addresses I used to have. How can I get these obsolete PTR records deleted?

Hi,I switched to my own cable modem back in October. A tech came by and picked up the Comcast modem on Oct. 14. I asked him about getting a receipt and he said he wasn't able to provide one at that time, but he spent some time looking at my account to try and make sure I would stop being billed for

Back in November we added a third email address.  We very quickly decided that the extra 6.99 per month for each new user was the wrong setup for our group.  I called last week or the week before and a very helpful rep worked with me to take the 6.99 off of our December bill.  I can see the credit.B

I returned the modem on 08/22/2015 because I purchased my own modem.  I've been charged the equipment fee on every bill since.  Please fix this.

Hi, I am trying to disable all the firewalling and network address translation features on the smc router, as I will be using my entire static ip pool for physical devices, and I do not want any sort of firewalling or security of any sort enabled.  I seem to have successfully done so, as hosts exter

I just wanted to post a comment that might help save some frustration - I noticed on my new business gateway with a static IP on the WAN side and DHCP turned off on the LAN side, things like port forwarding, DMZ settings and deny WAN ping did not seem to work even though the gateway saved the new se

We run a business from home, and we pay up big time for business internet to make sure we get business class service. It is unacceptable that there are outages that last this long. Invest in redundant systems, we're paying for it already!

Jacob, I need to have A PRT record added. Who do I contact to make this happen?   Thank you

Does anyone know if there is a DNS guide? I am having a terrible time getting my static IPs mapped to the hostnames. The rDNS entries have been entered and I attempted to edit my zones file for my domain name. Still can't get anything to work.