Equipment
Modems, Gateways, and Networking Devices
New problem solver
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3 Messages
Tuesday, June 27th, 2017 3:00 PM
Closed
Reset cusadmin password to default
Hello,
I am the new IT guy for the company and I need access to the modem, but the default password was changed prior and nobody knows it.
Can somebody reset my modem password to the default one please?
Thanks in advance.
Question
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Updated
11 months ago
40.8K
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Responses
Accepted Solution
CCMichael
Gold Problem solver
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575 Messages
7 years ago
Hello and welcome to forums,
I have rest your gateway password to its default "highspeed" without the quotes, Please let me know if you need anything else.
Thank you
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Accepted Solution
Yared
New Member
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1 Message
7 years ago
I forgot cusadmin password.
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Official Solution
Comcast_Gabriel
Official Employee
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295 Messages
11 months ago
Hey there, @user_e86c62! Thank you for visiting our forums page! We can certainly help! To reset your cusadmin password, you will want to do a factory reset by using the same method as Comcast_Phil mentioned by holding down the pinhole in the back of it for at least ten seconds. Here is also a great link to more details on [how to change your XFINITY ID](https://comca.st/3AuBdKS). Please let us know if this helps.
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user_Phil
Advocate
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1.1K Messages
7 years ago
Hi Yared and welcome to the support forums.
I would like to assist with your gateway configuration. Please private message me your account number and the name of your business.
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barnardb
New Member
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1 Message
7 years ago
I would like my router password reset.
Thank you
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user_Phil
Advocate
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1.1K Messages
7 years ago
Hi barnardb and welcome to the business forums.
I can certainly assist with your gateway. You are able to factory reset the gateway by holding down the pinhole in the back of it for at least ten seconds. This will reset all settings to the default ones. If you do not wish to factory reset your gateway, please private message me your full name, the name of your business, the full service address and the phone number associated with your account.
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user_d49e27
New Contributor
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1 Message
4 years ago
hi, can someone help me reset my cus admin password please?
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user_e86c62
New Contributor
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2 Messages
3 years ago
I hate to ask, but I need my cusadmin password reset as well...
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user_e86c62
New Contributor
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2 Messages
3 years ago
Okay, and now I need to change that silly userID I just created... I can't change it in my Profile.
(edited)
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user_fed90a
New Contributor
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1 Message
3 years ago
The installer told us the password to our modem is highspeed, however, that password is not working. Can you reset the password for us?
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