Understanding your Comcast Business bill (Answered)

You can view your bill from anywhere, on any device, anytime you want. Sign in to My Account to view your monthly statement or current balance.

This article provides an overview of the information that appears on your bill each month, so you'll know exactly what you're paying for and what to expect. We'll also explain things that may differ from your regular monthly rate, like adding new services. If your bill does not look like this, please see Understanding your new Comcast Business bill design.

1. News from Comcast

Check this section for important messages about your account, products, and services.

2. "One-Stop Shop" Box

The first place to find important information:

• Your account number.
• Billing date is the date your bill was generated, not the due date.
• Unpaid balance is the past due amount (if any) on your account.
• Total amount due is the total amount due on your account, including past due balance and new charges.
• Payment due by is for the current billing period.

After your initial statement, your billing cycle will remain the same. Your bill will be due the same date each month.

3. Monthly Statement Summary

In this section you will see:

• Previous balance is the balance from your last statement.
• Payment is the amount of the last payment we received, and the date it was posted to your account.
• Unpaid balance is the past due balance (if any) on your account as of the billing date.
• New charges reflects the total balance for your current billing cycle only. This does not include any past due balance.
• Total amount due is the total amount due on your account, including any past due balance and new charges.
• Payment due by is the due date for the current billing period.

4. New Charges Summary

This section provides a quick overview of your new charges for the current billing period. Details and additional information regarding the charges can be found on page 2 of your statement.

5. Payment slip

Simply tear it off and mail this with your check or money order. The payment address is listed on this portion of your bill and all mailed payments should be sent to the PO BOX address listed. Better yet, you can make a payment online or set up monthly payments. Get more information regarding payment options.

6. Service Details

A breakdown of your new charges for the current billing period. This part of the bill is divided by bundled services and a la carte services for TV, Internet, and Voice.

If you subscribe to Comcast Business Voice, you will see Federal Universal Service Fund and Regulatory Cost Recovery listed as separate line items in the Voice services section of your statement. Get more information on these and other taxes, surcharges, and fees that apply to your service.

Starting December 19, 2024, your monthly bill statement will show the combined price for your Business Video package which includes the monthly recurring charge and TV-related fees, such as Broadcast TV and/or Regional Sports fees. These fees used to appear separately, but now you'll see your video expenses all in one place.

7. Other Charges & Credits

This section is linked to specific products and services and may vary by area depending on state, local, and federal rules and regulations.

8. Taxes, Surcharges & Fees

A breakdown of taxes, surcharges, and fees that apply to your Comcast services. Get more information on these and other taxes, surcharges, and fees that apply to your service.

Starting December 19, 2024, your monthly bill statement will show the combined price for your Business Video package which includes the monthly recurring charge and TV-related fees, such as Broadcast TV and/or Regional Sports fees. These fees used to appear separately, but now you'll see your video expenses all in one place.

If you have questions about a specific charge on your bill, please contact us.