Comcast Business TV error codes for non-X1 TV boxes (Answered)

The cable service may be disconnected. Contact Customer Support at (800) 391-3000 for assistance.

Manually restart the TV box by unplugging the power cord, plugging it back in, and powering on the device after the time displays on the LCD (if the box has an LCD display); it may take 15-30 seconds for the box to restart; digital services may take longer to populate than standard channels, and the guide may take 15-45 minutes to repopulate.

Wait approximately 60 seconds for the wave to disappear and the TV box to display the next message in the normal restart process.

Restart the TV box by turning it off, unplugging the power cord, plugging it back in, and powering it on after the time displays on the LCD screen. The TV box should restart the download. Wait for the time or channel to display on the front panel of the TV box.

The TV box failed to download an update. Restart the TV box by powering it off, unplugging the power cord, plugging it back in, and powering it on after the time displays on the LCD screen. The TV box should restart the download. Wait for the time or channel number to display.

All TV boxes display 8888 at power on. If the front panel displays 8888 for more than 3 seconds, restart the TV box by powering it off, unplugging the power cord, plugging it back in, and powering it up after the time displays on the LCD screen.

Wait approximately 5-15 minutes. The TV box could be downloading software. If this doesn't solve the issue, power off the TV box, unplug the power cord, plug it back in, and power on the box after the time displays on the LCD screen. Wait 5-10 minutes.

The bb80 message indicates normal operation. No action is required.

Wait five minutes for the TV box to restart. The TV box could be downloading software. If the message isn't cleared, restart the TV box (power it off, unplug the power cord, plug it back in, and reapply power after the time displays on the LCD screen).

Turn off the TV box, and unplug the power cord from the wall outlet or rear panel. Plug the device back in, and turn it on after the time displays on the LCD screen.

The TV box is clearing memory for the new software. This is normal behavior. Do not restart the TV box or remove power. If the CLR message does not disappear within a few minutes, wait a few more minutes. It could take 15-30 minutes if the software download was interrupted.
Note: If you interrupt the TV box in its download process, the TV box may lock up and need to be replaced.

The TV box is downloading software. Wait 5-10 minutes. If there is still an issue after 10 minutes, restart the TV box (power it off, unplug the power cord, plug it back in and power it on after the time displays on the LCD screen). Wait 5-10 minutes.

Wait 5-10 minutes. The TV box is downloading software. If there is still an issue after 10 minutes, restart the TV box (power it off, unplug the power cord, plug it back in, and power it on after the time displays on the LCD screen). Wait 5-10 minutes.

If Er.00 appears on the front panel of your TV box, the TV box may need to be repaired. Contact Customer Support at (800) 391-3000 for assistance.

The Er.01 message usually indicates a fatal error that will repeat over and over until the TV box is repaired. Contact Customer Support at (800) 391-3000 for assistance.

Wait five minutes for the TV box to restart. The TV box could be downloading software. If the problem persists, restart the TV box (power it off, unplug the power cord, plug it back in, and power it on after the time displays on the LCD screen).

Wait five minutes for the TV box to restart. The TV box could be downloading software. If the problem persists past five minutes, restart the TV box (power it off, unplug the power cord, plug it back in, and power it on after the time displays on the LCD screen).

Wait five minutes for the TV box to restart. The TV box could be downloading software. If the problem persists past five minutes, restart the TV box (power it off, unplug the power cord, plug it back in, and power it on after the time displays on the LCD).

Wait five minutes for the TV box to restart. The TV box could be downloading software. If the problem persists, restart the TV box (power it off, unplug the power cord, plug it back in, and power it on after the time displays on the LCD screen).

Wait five minutes for the TV box to restart. The TV box could be downloading software. If the problem persists, restart the TV box (power it off, unplug the power cord, plug it back in, and power it on after the time displays on the LCD screen).

Wait five minutes for the TV box to restart. The TV box could be downloading software. If the problem persists, restart the TV box (power it off, unplug the power cord, plug it back in, and reapply power after the time displays on the LCD screen).

Wait five minutes for the TV box to restart. The TV box could be downloading software. If the problem persists, restart the TV box (power it off, unplug the power cord, plug it back in, and reapply power after the time displays on the LCD screen).

Wait five minutes for the TV box to restart. The TV box could be downloading software. If the problem persists, restart the TV box (power it off, unplug the power cord, plug it back in, and reapply power after the time displays on the LCD screen).

Restart the TV box (power it off, unplug the power cord, plug it back in, and reapply power after the time displays on the LCD screen).

Restart the TV box (power it off, unplug the power cord, plug it back in, and reapply power after the time displays on the LCD screen).

Wait five minutes for the TV box to restart. The TV box could be downloading software. If the problem persists, restart the TV box (power it off, unplug the power cord, plug it back in, and reapply power after the time displays on the LCD screen).

Restart the TV box (power it off, unplug the power cord, plug it back in, and reapply power after the time displays on the LCD screen). Wait five minutes.

If the FLASH ERASE message does not disappear within a few minutes, wait a few more minutes. It could take approximately 15-30 minutes if the software download was interrupted.

Wait five minutes for the TV box to restart. The TV box could be downloading software. If the problem persists, restart the TV box (power it off, unplug the power cord, plug it back in, and reapply power after the time displays on the LCD screen).

Wait approximately 5-10 minutes. The TV box is downloading software. If there is still an issue, restart the TV box (power it off, unplug the power cord, plug it back in, and reapply power after the time displays on the LCD screen). Wait 5-10 minutes.

Wait five minutes for the TV box to restart. The TV box could be downloading software. If the problem persists, restart the TV box (power it off, unplug the power cord, plug it back in, and reapply power after the time displays on the LCD screen).

The HAL2 message indicates normal operation. No action is required.

Wait five minutes for the TV box to restart. The TV box could be downloading software. If the problem persists, restart the TV box (power it off, unplug the power cord, plug it back in, and reapply power after the time displays on the LCD screen). Wait five minutes.

Wait five minutes for the TV box to restart. The TV box could be downloading software. If the problem persists, restart the TV box (power it off, unplug the power cord, plug it back in, and reapply power after the time displays on the LCD screen).

Wait five minutes for the TV box to restart. The TV box could be downloading software. If the problem persists, restart the TV box (power it off, unplug the power cord, plug it back in, and reapply power after the time displays on the LCD screen).

Wait five minutes for the TV box to restart. The TV box could be downloading software. If the problem persists, restart the TV box (power it off, unplug the power cord, plug it back in, and reapply power after the time displays on the LCD screen).

If the PR.xx message does not disappear within a few minutes, wait a few more minutes. It could take 15-30 minutes if the software download was interrupted.
Note: If you interrupt the TV box in its download process, the TV box could lock up and will have to be replaced.

Wait approximately 5-10 minutes. The TV box could be downloading software.

Wait five minutes. The TV box could be downloading software.

You may not be authorized to receive the service. Contact Customer Support at (800) 391-3000 for assistance.

If power was recently lost, or the TV box was recently unplugged, it will take time for the guide info to reload. Wait for 30 to 45 minutes.

Check for loose connections. If the problem is affecting more than one TV, there may be an outage impacting your location. Contact Customer Support at (800) 391-3000 for assistance.

Check for loose connections. If the problem is affecting more than one TV, there may be an outage impacting your location. Contact Customer Support at (800) 391-3000 for assistance.

Turn the TV box off and back on. If problem persists, restart the TV box (power it off, unplug the power cord, plug it back in, and power it on after the time displays on the LCD screen).