Manage Wireless Connect (Answered)

Comcast Business Wireless Connect provides automatic backup connectivity for Business Internet customers.

Access the Wireless Connect Portal through My Account to view broadband status, backup system health, and usage reports.

1. Sign in to My Account and select Internet from your subscribed services.
2. Select Manage Wireless Connect.
3. On the Wireless Connect Status page, view the status of: 
   1. your Comcast broadband connection
   2. the cellular connection
   3. the amount of cellular data used
4. Select the Expand icon to view more details in each section.
   
   
   
   

Failover Data Usage report

1. On the Wireless Connect Status page, expand the Reports section, and select Failover Data Usage.
2. Select a date range and select Search. Select Export to CSV to export the report.
   
   
   
   

Wireless Connect

Normal Internet Operation: All lights are solid white, indicating normal operation and backup is ready when needed.



Outage scenario: Wired Ethernet WAN is down, and backup connection is active.

There is no wired WAN connection to the Wireless Connect device. You should check your Comcast leased gateway for power, then check that the Ethernet cable is plugged in correctly to the Internet modem and the Wireless Connect device.  

You can also view the status of your Wireless Connect device on My Account. When you are in an outage, your Broadband status will show as disconnected and the Wireless Connect device will show as Backup Ready Connected.

Please note, your device may not have all these lights.

Status Indicator	Behavior
	Power No Light - Device is not receiving power. Check the power switch and the power source connection and insert a charged battery. Solid White - Powered on. Blinking White - Powered by battery. Amber - Attention is needed. Battery is less than 20%.
	Wi-Fi Status No Light – Wi-Fi is off or disabled. Solid White – Wi-Fi is active.
	WAN Status No Light - Primary service is down or the WAN cable is not connected. Solid White - WAN cable connection is active.
	LAN Status No Light - No wired LAN activity. Solid White - Wired LAN activity.
	Internet Status No Light - No Internet connectivity. Solid White - Internet is active via the WAN port. Solid Amber - Internet is active via back up connection.
	LTE Modem Status (Indicates LTE Status) Solid White - The modem has established an LTE connection. Blinking White - The modem is connecting or resetting. Solid Yellow - The modem is recognized but is not connecting to the tower. Blinking Yellow - There is a data connection error, or the modem is in the process of booting up.
	Signal Strength - LED bars indicate the active modem's signal strength No Lights - No signal. The modem is off, or the battery door is not installed. 4 Solid Bars - Strongest signal. 1 Blinking Bar - Weakest signal. 4 Blinking Bars - Start up initialization is in progress. Back and Forth Blinking Pattern - Firmware update is in progress.