Set up Sequential Ring on your Business Voice or VoiceEdge Select line (Answered)

Sequential Ring allows you to configure a list of five phone numbers that will be alerted in sequence when you receive an incoming call. If you would like to set up a list of numbers to ring at the same time as your primary number, please read Set up Simultaneous Ring on your Business Voice line.

Before you activate sequential ring, you can configure time and holiday schedules so the feature is only enabled when you need it.

Note: Access to this feature may require the purchase of a Business Voice Mobility or VoiceEdge Select line. For more information, contact a Business sales representative at (800) 391-3000. Mobility lines are not available in all areas.

• As of July 8, 2022, VoiceEdge Select is no longer available. Please refer to Comcast Business VoiceEdge for your new Business Voice needs.

1. Sign in to My Account and select Phone from your subscribed services.
   Note: if you select Phone from your subscribed services and your screen looks different than described below, please see the Alternative access Sequential Ring settings section below.
2. Select Advanced from the Features menu.

1. The view should default to Users & Lines, if it does not, select it from the left-hand menu.
2. Click the three-dot menu of the user/line you would like to manage Ring Settings for.
3. Select Manage.
   
   
   
   
4. Select Ring Settings. On the Ring Settings tab you can manage Sequential Ring.
      

1. In the Sequential Ring section, select the Pencil icon.
   
   
   
   
2. Enter up to five phone numbers that you would like to ring in sequence. For each number, select how many times that number should ring (up to 21) before the call proceeds to the next phone number. Select Answer Confirmation Required for each number if you would like the answerer of a Sequential Ring device to first verify they want to receive the call before answering.
   
   In the Sequential Ring Rules section, select Add new rule if you are not immediately directed to the rule setup page.
   
   
   
   
3. Enter or select the following information: 
   • Rule name: Enter a rule description (e.g., "Nights and Weekends" or "Calls from IT Department"). 
   • Select Use Sequential Ring to activate the rule upon saving. Select Do not use Sequential Ring to deactivate Sequential Ring during the specified time of day.
   • Time Schedule: Choose the time of day you would like Sequential Ring to be active. Every Day All Day is selected by default. You can also customize your own time schedule.
   • Holiday Schedule: If you would like to apply rules on specific days, you can customize a holiday schedule.
   • Calls From: Choose All phone numbers if you want all calls to be forwarded or choose Selected phone numbers and enter the phone numbers of callers whose calls you want to activate Sequential Ring. If you choose Selected phone numbers, you also have the option to allow calls from private or unavailable numbers.
4. Select Save when you are finished. Your settings should take effect immediately.