Restarting your Comcast Business modem (Answered)

Need to restart your modem? Don't worry, restarting will not erase any of your settings or change your WiFi password. Follow these simple steps to restart your modem now.

1. Power off and unplug your modem (please note that when powering off your modem, do not press the reset button).
2. If you have a router, power it off and unplug it from the power outlet.
3. Power off and unplug any additional network devices.
4. Power off your computer.
5. Power on your modem. Wait two minutes until it is completely restarted before moving on to the next step.
6. If you have a router, power it on. Wait two minutes until it is completely restarted before moving on to the next step.
7. Power on any additional network devices.
8. Turn on your computer.
9. Attempt to connect to the internet. If you are unable to connect, please contact us.