CBR-T Manual

@Comcast_Anisa How do we do that?  I see no email address or contact/message me button.

@SprinklrBiz1​  Here, I edited your comment putting a line through the extraneous information:  Maybe Comcast can train its reps better?

 ̶H̶i̶,̶ ̶t̶h̶e̶r̶e̶ ̶@̶L̶u̶c̶k̶y̶S̶t̶i̶f̶f̶6̶3̶,̶ ̶a̶n̶d̶ ̶t̶h̶a̶n̶k̶ ̶y̶o̶u̶ ̶f̶o̶r̶ ̶s̶h̶a̶r̶i̶n̶g̶ ̶y̶o̶u̶r̶ ̶f̶e̶e̶d̶b̶a̶c̶k̶.̶ ̶I̶ ̶u̶n̶d̶e̶r̶s̶t̶a̶n̶d̶ ̶w̶h̶y̶ ̶t̶h̶e̶ ̶l̶a̶c̶k̶ ̶o̶f̶ ̶i̶n̶f̶o̶r̶m̶a̶t̶i̶o̶n̶ ̶a̶v̶a̶i̶l̶a̶b̶l̶e̶ ̶r̶e̶g̶a̶r̶d̶i̶n̶g̶ ̶t̶h̶e̶ ̶m̶o̶d̶e̶m̶ ̶m̶a̶n̶u̶a̶l̶ ̶c̶o̶u̶l̶d̶ ̶b̶e̶ ̶f̶r̶u̶s̶t̶r̶a̶t̶i̶n̶g̶ ̶a̶n̶d̶ ̶w̶a̶n̶t̶ ̶t̶o̶ ̶h̶e̶l̶p̶ ̶p̶r̶o̶v̶i̶d̶e̶ ̶t̶h̶e̶ ̶i̶n̶f̶o̶r̶m̶a̶t̶i̶o̶n̶ ̶y̶o̶u̶ ̶n̶e̶e̶d̶ ̶i̶f̶ ̶y̶o̶u̶ ̶h̶a̶v̶e̶n̶'̶t̶ ̶l̶o̶c̶a̶t̶e̶d̶ ̶i̶t̶ ̶a̶l̶r̶e̶a̶d̶y̶.̶ ̶W̶e̶r̶e̶ ̶y̶o̶u̶ ̶a̶b̶l̶e̶ ̶t̶o̶ ̶f̶i̶n̶d̶ ̶t̶h̶e̶ ̶m̶a̶n̶u̶a̶l̶ ̶i̶n̶f̶o̶r̶m̶a̶t̶i̶o̶n̶ ̶f̶o̶r̶ ̶t̶h̶e̶ ̶C̶B̶R̶-̶T̶ ̶g̶a̶t̶e̶w̶a̶y̶ ̶a̶n̶d̶ ̶ ̶A̶r̶t̶i̶s̶t̶a̶ ̶C̶-̶7̶5̶?̶ ̶̶

Maybe Comcast can train its reps better to actually respond rather than just give us placating comments

Hi there, we are so sorry to see that you are having some issues with your modem/router concerns. I know how important this is to run your business smoothly and you have reached the right team to help! Can you please send us a private message with your name, the full address, and the phone or account number? 

We would be happy to assist you by having you send over a private message or you can definitely reach out to our Business Support Team through phone, 1-800-391-3000. They are amazing and will definitely be able to assist you with any issues. 

Please send us a private message with your name, business name, and service address to "Comcast Business" by clicking on the chat icon at the top right of the page. 

I definitely apologize for the customer experience that you had through our Customer Support Team on the phone. We would be happy to assist you through our Comcast Business Forums platform, however, we would need you to send us a private message. Are you seeing the chat icon on the upper right-hand corner of the site?

You will need to use the Comcast Business handle in order to access the chat. You will not have the option by selecting an agent's name. If you are not seeing the chat option I would recommend clearing your cache and cookies in your browser settings to see if that helps. Let me know if you have any additional questions.