I've had an escalated ticket put in for two weeks, with no answer from Comcast at all on what is going on. I have 6 mystery broadcom guest wifi hotspots, plus a "hidden network" hotspot coming from my comcast business modem. There was another post about this, with 2 people having the same issue, and

How do I set up the sidecar on my vvx450. Most of my extensions are on the phone itself, how do i move all my extensions to the side car. The problem it is creating is it does not allow for me to park a call on the phone, but only on the sidecar... if I park a call on the sidecar, other phones don't

Hello, I am hoping for clarification on how this service is supposed to work in a real business setting? My understanding is that the customer has a business cable modem/router combo that they get their general service from. Then the Connection Pro device is connected to the primary device via cat 5

Rather than using an autoattendant to pickup our calls, we use a hunt group in the office for everyone but the two principals in our business.  When anyone makes an outgoing call, it displays "HG" instead of our buisiness name or phone number.  In looking over our Caller ID settings, each user is se

Hello,Our business gets a lot of phone calls on a day-to-day basis, and the call waiting tone is very disruptive and sometimes causes us to not hear exactly what the customer is saying. We wish to disable the feature completely and have the customer receive a busy signal, as when it goes to voicemai

All the forwarding instructions we found assume a working comcast phone line.  Due to weather conditions, Comcast services (phone, internet, ...) are down in our area.  We need to forward all call to out comcast numbers to our cell phones.  How can this be done?  I try to call the support number, bu

We migrated yesterday, even though we downloaded the Outlook Assistant and got the A-OK in that app, I still had to add the account following the directions in the Microsoft link from the email to get it to load in our Outlook 2010.  When I did, our old email inbox loaded (none of our folders or the

I'm am trying to Call Forward Always to an out of state phone # (New Jersey (201 area code) and I get a busy signal. If I enter a local number to forward to, (Texas - 281 or 832) it works. I've called into support and they don't know why and have escalated the issue to Tier 2. (Ticket # CR 030814734

Our cable boxes for the office televisions are 6 years old. Is there a way for Comcast to send me 2 new boxes and remotes and allow me to ship back the old units with a return label enclosed? label to return the old ones along with the remotes? Thanks for helping Comcast folks we don't get good help

I need help determining what Comcast DNS setting need to be entered into the DNS Zone File at GoDaddy.  I've already configured the CNAME and it was verified at Comcast.  Now I need to figure out what other settings must be changed.  For example should I change the A record to point to Comcast Prima

Today a Comcast tech came by this apartment and shut off my service without any prior notice and then left while I still had no service. I had to get a service call to restore my connection. So later today a second tech showed up to say the first tech found a problem with my line from outside the

How do I view a copy of my contract? Can I do this for multiple accounts?

I use a VPN to connect to work. Lately I cannot connect at all. I have a Comcast Netgear CG30000DCR modem gateway. In looking over the forums,  there seems to be a lot of problems with this particular modem.  My VPN IT guys at work say it is not on their end. something with Comcast is blocking it an

With the troubles I've had with IPv6 with this week's modem firmware update, I've determined how to utilize IPv6 without the modem's DHCPv6 PD. I've already commented on this in another thread, but I've decided to start another thread here as I've learned a bit more and so far things seem stable. I'

I have a Comcast Business service with static IPs. My Comcast modem is set to a bridge-like configuration, without any NAT (I have my own router/firewall). I also have my own mail server. Yesterday, I started getting email rejected by Hotmail. I did not have problems in the past, and email sent

I have about another year left in my business contract, but have been tempted by the gigabit speeds available on residential connections. The fact that such a connection will fit my needs for remote work and costs about the same as I'm paying now has me thinking of switching. I had a few question

Is there a way to clock certain incoming numbers?  We keep getting spam calls from a few very specific numbers.  I know I've done it at home in the past.   I looked at the Manage Call Security and Privacy page and none of those options are what I'm looking for.

The "Extended Abscence Greeting" has no voicemail option for my customers who call. What good is that? MY customers need to be able to leave a voicemail about any issues or problems. The purpose of a temporary alternate "Extended Abscence" Greeting is to retain the normal greeting to revert back to

We have had no phone service for 2.5 days at this point.  We know there's nothing basically wrong with our line as it also supports our internet connection.  We are too small to have a phone system - so its just  POTS.  We are a small business run from our home.  This may be rare for you guys, but i

VoiceEdge gives you the ability to transfer calls directly to someone’s voicemail box. If a person takes an incoming call and the caller wishes to leave a voicemail for another user, the person who answered the call can transfer it directly to the other person’s voicemail box, without ringing their