New problem solver
I need help to contact Comcast about a phone outage. Our business phones have been intermittent all day (Sept. 8, 2023.) I reset the modem with Comcast 2-3 hours ago but the problem persists. I called Comcast a 2nd time for support and also tried to reach them through the internet though our business account portal. I was on hold for 1.5 hours on my mobile phone when the call dropped or was disconnected. I can't find a way to report the problem online, send an email or through the chatbot. I've asked the chatbot to have Comcast call me again but it has been another 30 minutes since I requested the 3rd call. Comcast shows no service issues on our account and on the Comcast website. All of this seems to indicate a serious problem in our area but I'm not sure Comcast even knows about it. Suggestions?