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1 Message

Monday, March 15th, 2021 6:29 PM

Reset the cusadmin password

We need to access the Admin Tool but whoever set it up changed the default password and didn't document it.  How do I go about resetting it?

Accepted Solution

Gold Problem solver


49 Messages

3 years ago

Hi! Thank you very much for taking the time to reach out here for support. We can definitely lend a hand and help you out with an admin password reset for the modem. I'm so sorry the password it was changed to was never written down for you to keep for your records! We can go ahead and get started. Please click on the chat icon to engage with us via chat. We will go from there. If you can please include your name, the business name, the complete service address (including city, state, ZIP, suite number, etc), the phone number, and any other pertinent details, that will be great. Thanks again! 

New Contributor


5 Messages

2 years ago

Can the password be reset without resetting the whole gateway?