I have the standard comcast business modem. I tried to use "Device Control Management > Managed Devices" to block one of my devices from connecting to WiFi from midnight to 6am. That worked, but during that time the device tried to reconnect >1000 times, which resulted in that device being blocked b

We are trying to get our phones configured so that (a) main number rings all phones [there are only 5], (b) any phone that answers can put call on hold and call can be picked up by any other phone. To avoid major training issues, it would work best if we could just use the hold button to put the cal

On May 13, 2020, I was having issues with my internet connectivity and tried to call in for tech support. On seven separate attempts, the IVR told me an agent couldn't help me and unceremoniously told me goodbye or tried to transfer me at some point and the transfer failed causing a disconnect.On an

We have Polycom VVX311 which allows up to 5 Busy Lamp Field(BLF) user lines.   This morning employees that had more than 3 lines configured had lost all BLF user lines on their phones.  In the online configuration they were there.  If you delete the BLF users online until you have 3, they reappear. 

What is the process to have my /56 reverse dns delegated to my own DNS servers?

The school currently uses an SMCD3G-CCR which has performed well for years. Some new building control equipment needs a DHCP reservation because it can't be configured with a static IP address. When I spoke to the Comcast tech rep today, he said I needed static IP addressing. Since I want a local n

Hello Comcast support, my gateway is not accepting my password any longer. It worked in the past but all of a sudden the gateway rejects.(FYI, I've written down the password, there is no mistake or "forgetting" possible). Tried the default password as well, no luck. Two questions: Q1: can Comcast re

I am just curious how Comcast handles renewal of the Business Internet Contract........ is it automatic or do they contact us?

My Accounts Payable Department staff have made three recent attempts to pay our account, using the MyAccount page for Comcast Business Class.  Each time, the payment is accepted initially, only to be rejected a day or two later with an email notification (subject: "Your Recent Scheduled Payment Did

How do I disable ALL WiFi on the Technicolor CGA4131COM / Comcast Business Router?  I have both 2.4 and 5 Ghz WiFi radios disabled, yet the router always broadcasts six dead SSIDs, BROADCOM_GUEST_0_3, BROADCOM_GUEST_0_5, BROADCOM_GUEST_0_6, BROADCOM_GUEST_1_3, BROADCOM_GUEST_1_5, and BROADCOM_GUEST_

Looks like the drill is to post the request on here and then wait for someone on the DNS team to respond so I can PM the account and IP info to you. If at all possible, we'd like to have this record in place in the next day or 2 since we are failing PCI compliance scans due to the generic PTR record

Comcast, Will you please provide where any service agreements which state that a Comcast Business customer can have PTR records but not PTR delegation (per RFC2317)? Thank you.

How can I gain admin access to the Cradlepoint AER1650LP4 LTE router included with my Comcast Business service?

Signed up for Comcast business in my new shop in August of last year (because I have been a very loyal customer for more than 10 years at home and spend $170 a month on my home service bundle - even when I could get Uverse for next to nothing because of my wife's discount as an employee, I stayed wi

I have seen some similar posts to my issue.  My business has gone under, we ran out of money essentially and couldn't afford to continue.  Comcast are the only company that we have dealt with that have not been at all helpful in allowing us to close down our contract in an honorable and fair fashion

Hello, out of curiosity: today Comcast installed Business Internet plus Phone. The phone has it's own Arris CM820 modem, which then connects into a Panasonic deivce that provides a wireless link to the phone.The Internet comes via an DPC3941B, which seems to have (unused) phone connectors. My questi

We need to create a reverse pointer record.  I tried calling and could not get past automatied caller.I tried Chat and they had no clue what I was talking about. I see others are able to accomplish this with a PM message on  this forum.  Now that I have logged onto this forum, perhaps, someone can h

Please let me know how to update a pointer record. Have been on the phone for an hour with Vanessa who says that Comcast employees are not authorized to change pointer records. She tried to point me to mmmc.comcastbusiness.net/menandmice where we are supposedly able to do it ourselves. But that site

I have a DPC3939B router with static IP's.  I am running into a problem where (seemingly on it's own) it is disabling the "Disable all rules and allow all inbound traffic through" Check Box/Setting. The log files confirm this and it is not related to any user logins. (See log below - Red Entry). In

I have been using both pptp and l2tp to connect from a remote location into my office network, through an SMC d3g comcast router. No setting changes have been made to it, yet L2tp just stopped working sometime during the last week of november 2019.  PPTP still works fine. I have investigated this th