New problem solver
•
8 Messages
WiFi issues with Technicolor CGA4131COM / Comcast Business Router
How do I disable ALL WiFi on the Technicolor CGA4131COM / Comcast Business Router?
I have both 2.4 and 5 Ghz WiFi radios disabled, yet the router always broadcasts six dead SSIDs, BROADCOM_GUEST_0_3, BROADCOM_GUEST_0_5, BROADCOM_GUEST_0_6, BROADCOM_GUEST_1_3, BROADCOM_GUEST_1_5, and BROADCOM_GUEST_1_6. Other users complained about the issue here:
https://forums.businesshelp.comcast.com/t5/Business-WiFi/Mystery-BROADCOM-GUEST-WiFi-Networks/m-p/40312#
Thanks,
JWS
Accepted Solution
jws
New problem solver
•
8 Messages
5 years ago
Thank you Michelle for the suggestion via PM to factory reset the router. After resetting the router, those BROADCOM_GUEST networks went away.
0
0
CC_Michelle
Official Employee
•
526 Messages
5 years ago
Thanks so much for taking the time to reach out to us regarding your Wifi Concerns. I very much appreciate your patience and greatly apologize for the delay in our response. I know how important the services are to your business and we want to do all that we can to assist. I would like to get to the bottom of these additional networks that are being broadcast. Can you please reach out through private message with your first and last name, business service address and account number or phone number?
0
0
jws
New problem solver
•
8 Messages
5 years ago
Hi Michlle, thanks for the reply. Private message sent.
0
0
CC_Michelle
Official Employee
•
526 Messages
5 years ago
Oh, thanks for reaching back out to let me know! I am very sorry again for the delay in my response. I am so very glad to hear that a reset resolved the issue for you and those networks were no longer broadcasting for you. Were there any additional questions or concerns that I can address for you?
0
0