BVE Shared Line Appearance
We are trying to get our phones configured so that (a) main number rings all phones [there are only 5], (b) any phone that answers can put call on hold and call can be picked up by any other phone. To avoid major training issues, it would work best if we could just use the hold button to put the call on hold and the busy lamp field button corresponding to the station that put the call on hold to pick it up.
Support has suggested that this can be accomplished by configuring Shared Line Appearance for all stations, but I can't find a detailed description of this feature (pg 28 of the User Guide is not detailed).
Does anyone know if this would do what we want? I don't want to go through this change and then have to roll back if it fails. We're basically open 9am-10pm daily so there's no great time to test.