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minard46's profile

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1 Message

Tuesday, April 21st, 2020 5:00 AM

Need a custom PTR /Reverse DNS record setup for one of our static IPs

Looks like the drill is to post the request on here and then wait for someone on the DNS team to respond so I can PM the account and IP info to you. If at all possible, we'd like to have this record in place in the next day or 2 since we are failing PCI compliance scans due to the generic PTR record being in place.

Accepted Solution

Official Employee


526 Messages

4 years ago

Thanks for taking the time to reach out to us through our business forums.  I very much appreciate your patience and greatly apologize for the delay in our response. I know how important the services are to your business and we want to do all that we can to assist. I would love to help you get these ptr records set up. Can you please reach out through private message with your first and last name, full service address and account number or phone number?