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princetoncc's profile

New problem solver

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2 Messages

Thursday, March 26th, 2020 11:00 AM

Need to fix pointer record for static IP

​Please let me know how to update a pointer record. Have been on the phone for an hour with Vanessa who says that Comcast employees are not authorized to change pointer records.​

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​She tried to point me to mmmc.comcastbusiness.net/menandmice where we are supposedly able to do it ourselves. But that site is not accessible.​

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​Please let me know how I can update a pointer record for one of our Comcast static IPs.​

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​Thanks!​

Accepted Solution

New problem solver

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2 Messages

3 years ago

No response here, but I was able to get this resolved instantly by using the support online chat. Brian from online chat was able to immediately create a ticket to get this done.

 

If you need a reverse DNS pointer record changed, I suggest you use the online chat rather than calling on the phone.