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Thanks so much for reaching out to us with your concern. I can absolutely assist you with this. All I need is your full name, account number (follow link https://comca.st/3qwjKf5, account number is at the top right)and address including city, state,
DPC3941B Firmware Upgrade Broke IPV6
Comcast pushed a firmware upgrade to my DPC3941B modem last night and broke my IPV6 connectivity. I had asked for help on these forums previously and Tier 2 Support rolled back my firmware back to fix the issue, this was fine until last night. Additionally, the modem has not been stable since the up
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Hello jasperx and welcome, I recommend that you call 800391300 and using billng option. Then ask the billing agent tp remove any additional email rate code for 6.99 from your biller. This will make sure it is permanently removed from your account, a
My account continues to show 3 email addresses after 1 hour session with support a week ago.
Back in November we added a third email address. We very quickly decided that the extra 6.99 per month for each new user was the wrong setup for our group. I called last week or the week before and a very helpful rep worked with me to take the 6.99 off of our December bill. I can see the credit. But
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Hello DarrenW, Welcome to the forum. We do apologize that the Arin.net's data is displaying your company private information. To assist please send me via private message with the correction needed in below format. Name Handle Street City State/P
Arin.net whois Privacy Issues.
Hi, Can you guys please put in another request with Arin.net to remove my personal information out of their whois database's Comcast keeps disclosing to them. Not sure who thinks this is a good idea, but this is a major violation of our privacy. Not only that, but this is the second time I've had to
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We are working on getting the Comcast Business Services enabled for IPv6 as soon as we can.. We are working with the vendors to get the code where it needs to be to launch it to the field.. Jamescabe and JaseinatlAGAIN I will be IMng you here shor
I switched for this?
I switched from Comcast Residential to Comcast Business and now I can't use IPV6? What on earth is going on? I see you closed the trials back in September, but I expected that was to wrap up the trials and roll out the IPV6 implementation. What is the deal with Comcast Business? Why is Comcast Resid
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Hi there. Thanks for taking the time to give us your feedback. I can definitely help you get your billing concern taken care of. Can you please send me a DM with your full name, and address including city, state, zip code exactly how it reflects on y
billing complaints - being charged for lines I don't have
I have my account on autopay so I don't have to worry about looking at bills and I just noticed a recent bill that came in while I was on hold with a customer and saw that I was being charged for 5 phone lines and the representative said that I likely have been for a while. I have been at our curren
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Bounced Email
Diagnostic-Code: smtp; 554 p3plibsmtp01-10.prod.phx3.secureserver.net bizsmtp Connection refused. IB113 - 76.96.53.19 I get the above error when trying to send email to one of my customers. I only have a problem with his domain(safe-harbor.com). I can receive email from other customers.
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Domain Names/Static IP
Cannot get to my SharePoint Site
Getting an IIS error when trying to bring up my SharePoint site
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Apps & Services
The error is "Email update is disabled"
How do I file a formal complaint?
We have been trying to schedule an installation for our business internet for weeks, but Comcast support has not been able to help. How do I file a formal complaint and get this issue resolved?
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Netgear Modem: ICMP Type 5 Unreachable (egress filter)
(ignore... user error ... I GOT IPv6 WORKING NOW!!! 🙂 )
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IPV6
@Comcast_Alyssa I am having this same issue with our receptionist's phone. Periodically, a "failed transfer" error occurs when my receptionist tries to transfer the call. Is there a solution to this problem? We have tried restarting the phone and di
Transfer failed when trying to transfer a call
Hello, We're having an issue with call transfers intermittently failing. This is only happening to 1 users phone. Is there any quick fix to this? I've already tried rebooting the phone. Any help would be appreciated. Thank you, -Mario
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E911
Hello! I've been trying to login to my Voice Edge desktop app and when I am about to sign in, an error pops out saying "Invalid E911 Adderess". It only gives me an option to press "view available address" or "edit address". I already edited the address and confirmed that it is the correct one but th
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Business VoiceEdge ®
Can't send email using my own server to comcast.net email addresses
I can send mail to every other domain, but for some reason all emails going to the comcast.net domain do not go through. I have an screenshot showing the sendmail verbose output when trying to send. I can get the MX record and comcast accepts the email without any error codes. But the email never ge
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Connectivity
Users can NOT change their Password!
The ability for users to change their portal password is BROKEN. Please report this for repair. Thank You. Users can NOT change their password in the portal - an error is generated when the submit the change. Admins also can NOT reset a users password. The password reset email is sent, but
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Business VoiceEdge ®
Please help me!
The issue with business internet is endless. Here are just a few ticket numbers: [Edited: “Personal Information”] ACCOUNT NUMBER [Edited: “Personal Information”], customer since 2018 Any device that is not hard-lined to my modem consistently does not work. Comcast has replaced the lines inside and o
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Business WiFi
We've been having endless problems with our Comcast business service dropping out multiple times per day and requiring hard power cycling of the Comcast modem (which has been replaced twice in the last few weeks plus various coax connectors redone by
What are these Firewall blocks and should I do anything about them?
My team has been having connectivity issues with our Comcast connection. Roughly 10-15 times a day the internet would become unresponsive for the whole office anywhere between 10-90 seconds. We had a Comcast tech come out and attempted to troubleshoot the issue but ultimately decided there wasn't a
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We've been having endless problems with our Comcast business service dropping out multiple times per day and requiring hard power cycling of the Comcast modem (which has been replaced twice in the last few weeks plus various coax connectors redone by
What are these Firewall blocks and should I do anything about them?
My team has been having connectivity issues with our Comcast connection. Roughly 10-15 times a day the internet would become unresponsive for the whole office anywhere between 10-90 seconds. We had a Comcast tech come out and attempted to troubleshoot the issue but ultimately decided there wasn't a
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Billing error & service shutoff
This account (removed for account security) has been signed up for auto pay for over a year. We have always seen a draft from our business checking account on the first business day of the month for $230.47. We expended our office and added additional internet service in May so the June 15 bill incl
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Customer Service
Comcast Poly Rove minor error
My Poly Rove has the correct IP address and it is in our range of other polycoms however I am getting no SIP reg on the phone. I can log into the web ui but do not know where to go to fix. Please Help
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Business VoiceEdge ®
ull name, and address including city, state, zip code exactly how it reflects on your bill? Thanks in advance. -RWK Bill shows 2 charges of $24.95 each for Voice Line - Business Voice and 3 charges of $39.95 for Voice Line - Business Voice. I o
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billing complaints - being charged for lines I don't have
I have my account on autopay so I don't have to worry about looking at bills and I just noticed a recent bill that came in while I was on hold with a customer and saw that I was being charged for 5 phone lines and the representative said that I likely have been for a while. I have been at our curren
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