My account continues to show 3 email addresses after 1 hour session with support a week ago.

Back in November we added a third email address.  We very quickly decided that the extra 6.99 per month for each new user was the wrong setup for our group.  I called last week or the week before and a very helpful rep worked with me to take the 6.99 off of our December bill.  I can see the credit.

But what I also see is that the account is still showing that we are useing 2 of 3 email accounts.  It should be 2 od 2 and the billing should go back to the basic 69.99 per month.  It looks like I have a zoombie email option which will cost us forever.

How do I get it removed?