Comcast Business Support Community

Transfer failed when trying to transfer a call

Hello, We're having an issue with call transfers intermittently failing. This is only happening to 1 users phone. Is there any quick fix to this? I've already tried rebooting the phone. Any help would be appreciated. Thank you, -Mario

U

We have tried unplugging the Polycom and we have tried restarting it.

Transfer failed when trying to transfer a call

Hello, We're having an issue with call transfers intermittently failing. This is only happening to 1 users phone. Is there any quick fix to this? I've already tried rebooting the phone. Any help would be appreciated. Thank you, -Mario

U

We are having the same issue with our receptionist's phone. Is there a solution? We have already tried restarting the phone multiple times.

Transfer failed when trying to transfer a call

Hello, We're having an issue with call transfers intermittently failing. This is only happening to 1 users phone. Is there any quick fix to this? I've already tried rebooting the phone. Any help would be appreciated. Thank you, -Mario

525

6

0

Transfer failed when trying to transfer a call

Hello, We're having an issue with call transfers intermittently failing. This is only happening to 1 users phone. Is there any quick fix to this? I've already tried rebooting the phone. Any help would be appreciated. Thank you, -Mario

U

@Comcast_Alyssa I am having this same issue with our receptionist's phone. Periodically, a "failed transfer" error occurs when my receptionist tries to transfer the call. Is there a solution to this problem? We have tried restarting the phone and di